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Technical Consultant- ITSM, CSM & ITOM

schedule5 days ago
badgeEmployment:Full-time
historyMinimum experience:6+ years
schoolEducation:Bachelor’s degree
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Job description

ServiceNow Technical Consultant

Skills

ITSM, CSM, ITOM

Location: India (Pune / Chennai / Hyderabad / Noida / Bangalore)

Experience: 6-8 Years

Employment Type: Full-Time

About the RoleWe are seeking an experienced ServiceNow Technical Consultant with strong expertise in ITSM, Customer Service Management (CSM), and IT Operations Management (ITOM). The ideal candidate will play a key role in designing, developing, and implementing enterprise-scale ServiceNow solutions while collaborating with global stakeholders to solve complex business challenges.

Key Responsibilities

  • Design, develop, configure, and implement ServiceNow solutions across ITSM, CSM, and ITOM modules.
  • Gather and analyze business requirements and translate them into scalable technical solutions.Configure and customize workflows, business rules, UI policies, client scripts, integrations, and Service Catalog items.Implement and support ITOM capabilities, including Discovery, Service Mapping, Event Management, and CMDB.
  • Design and develop CSM solutions covering Case Management, Customer Service Portals, Knowledge Management, and Omnichannel capabilities.
  • Ensure CMDB governance, data quality, and alignment with ServiceNow best practices.
  • Develop integrations using REST, SOAP, MID Server, IntegrationHub, and third-party applications.
  • Perform system troubleshooting, root cause analysis, and performance optimization.
  • Support solution architecture discussions, estimations, and technical documentation.Work closely with customers, architects, project managers, and cross-functional teams throughout the project lifecycle.Mentor junior developers and contribute to capability building initiatives.
  • Required SkillsServiceNow Modules:
  • ITSM (Incident, Problem, Change, Request, Knowledge Management)CSM (Case Management, Customer Portal, Service Catalog, Knowledge Management)ITOM (Discovery, Service Mapping, Event Management, CMDB)
  • Technical

    • Skills

  • ServiceNow Platform DevelopmentJavaScript, Glide APIFlow DesignerIntegrationHubREST & SOAP IntegrationsMID Server ConfigurationCMDB Design & AdministrationService Portal / Employee CenterPerformance Analytics (good to have)
  • Functional

    • Skills

  • Business Requirement AnalysisSolution DesignStakeholder ManagementTechnical DocumentationAgile Delivery Methodology

    • Qualifications

  • Bachelor’s degree in engineering, Computer Science, Information Technology, or related discipline.Minimum 5 years of hands-on ServiceNow development and implementation experience.Experience in Discovery, Service Mapping, and CMDB governance.Strong integration experience with enterprise applications.Excellent communication and customer-facing consulting skills.
  • Preferred Certifications: ServiceNow Certified System Administrator (CSA)Certified Application Developer (CAD)CIS-ITSMCIS-CSMCIS-Discovery and/or CIS-Service Mapping
  • Desired Candidate Profile: Strong problem-solving and analytical skills.Ability to work independently and lead technical discussions.Experience working in global delivery environments.Strong customer engagement and consulting mindset.Ability to mentor team members and drive technical excellence.

Skills mentioned

Fujitsu
AI, Climate Tech, Data Analytics, Logistics, Technology Consulting
fujitsu.com

At the heart of what we do is a culture of innovation and sustainability. Fujitsu Limited stands as a global leader in information and communications technology (ICT), committed to guiding organizations toward a sustainable future through digital transformation. With a history that dates back to 1935, we have consistently harnessed the power of technology to enhance corporate value while prioritizing societal needs. Our approach to sustainable development is intertwined with our business strategy, which focuses on building trust in society through innovative solutions. We recognize the importance of strong partnerships, not only with our customers but also with the communities in which we operate. By integrating advanced technologies like AI and data analytics into our services, we enable businesses to navigate complex global challenges effectively while promoting a positive social impact. As we face an era of rapid change, our commitment to sustainability remains steadfast, driving us to explore new avenues that enhance resilience in business operations and supply chains.

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