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Technical Consultant- ITSM, HRSD & ITOM

schedule5 days ago
badgeEmployment:Full-time
historyMinimum experience:6+ years
schoolEducation:Bachelor’s degree
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Job description

ServiceNow Technical ConsultantSpecialization: ITSM, HRSD, ITOM

Job Location: Pune / Chennai / Hyderabad / Noida / Bangalore)

Experience: 6-8 Years

Employment Type: Full-Time

Role:

We are looking for experienced and passionate ServiceNow Technical Consultant to join our growing ServiceNow practice. This role is ideal for professionals with strong technical expertise and implementation experience in ITSM, HRSD, ITOM who can design, develop, and deliver enterprise-scale ServiceNow solutions.As a ServiceNow Technical Consultant, you will work closely with customers, architects, business analysts, and delivery teams to implement innovative solutions that drive business value and digital transformation.

Key Responsibilities

  • Design, develop, and implement ServiceNow solutions aligned with business requirements.Configure and customize ServiceNow applications using platform best practices.Lead technical discussions, workshops, and solution design sessions.
  • Develop workflows, integrations, automation, and custom applications.
  • Collaborate with stakeholders to translate business needs into technical solutions.Perform code reviews and ensure adherence to ServiceNow development standards.Support platform upgrades, deployments, and release activities.
  • Troubleshoot and resolve complex technical issues.Mentor junior team members and contribute to capability development.
  • Required SkillsCore ServiceNow Expertise: ServiceNow Platform Development, JavaScript & Glide APIs, Flow Designer, IntegrationHub, REST/SOAP Integrations, Service Catalog, Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, Update SetsI
  • TSM: Experience in: Incident Management, Problem Management, Change Management, Request Management, Service Catalog, Knowledge Management, SLA Management
  • HRSD: Experience in HR Case Management, Employee Center, Lifecycle Events, Employee Journeys, HR Knowledge Management, HR Service Delivery
  • ITOM: Experience in Discovery, Service Mapping, CMDB, Event Management, Operational Visibility, MID Server Administration, Cloud Discovery

    • Qualifications

  • Bachelor’s degree in engineering, Computer Science, Information Technology, or related discipline.Minimum 5 years of hands-on ServiceNow implementation experience.Experience delivering at least one end-to-end ServiceNow implementation project.Strong analytical, troubleshooting, and problem-solving skills.Excellent communication and stakeholder management capabilities.
  • Preferred Certifications: ServiceNow Certified System Administrator (CSA)Certified Application Developer (CAD)CIS-ITSMCIS-HRSDCIS-ITOM
  • Nice to Have: Virtual Agent Performance Analytics Service PortalUI BuilderEmployee Center ProAI/GenAI use cases on ServiceNowIntegrations with Microsoft, SAP, Workday, or other enterprise platforms

Skills mentioned

Fujitsu
AI, Climate Tech, Data Analytics, Logistics, Technology Consulting
fujitsu.com

At the heart of what we do is a culture of innovation and sustainability. Fujitsu Limited stands as a global leader in information and communications technology (ICT), committed to guiding organizations toward a sustainable future through digital transformation. With a history that dates back to 1935, we have consistently harnessed the power of technology to enhance corporate value while prioritizing societal needs. Our approach to sustainable development is intertwined with our business strategy, which focuses on building trust in society through innovative solutions. We recognize the importance of strong partnerships, not only with our customers but also with the communities in which we operate. By integrating advanced technologies like AI and data analytics into our services, we enable businesses to navigate complex global challenges effectively while promoting a positive social impact. As we face an era of rapid change, our commitment to sustainability remains steadfast, driving us to explore new avenues that enhance resilience in business operations and supply chains.

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