Technical Services Assistant

Job Category: Parttime Temporary
Exempt Overtime Eligible: Overtime Eligible
Benefits Eligible: Benefit Based

Caltech is a world-renowned science and engineering institute that marshals some of the world's brightest minds and most innovative tools to address fundamental scientific questions. We thrive on finding and cultivating talented people who are passionate about what they do. Join us and be a part of the diverse Caltech community.

Job Summary

Provides entry-level technical support and assistance to staff and end-users. This role emphasizes hands-on experience, basic troubleshooting, and friendly customer service, while gaining exposure to common IT operational practices in a professional environment.

Essential Job Duties

• Assist with basic desktop support tasks, including logging issues and escalating as needed.
• Monitor and respond to Help Desk emails and tickets under supervision.
• Set up, relocate, or organize computer hardware and peripherals with guidance.
• Perform routine hardware checks (e.g., cable connections, power issues).
• Help with inventory tracking, labeling, and device verification tasks.
• Follow documented procedures for software installation and account setup.
• Shadow IT staff on troubleshooting and support tasks.
• Create or update simple user guides or documentation based on templates.
• Other duties as assigned by the IT supervisor.

Basic Qualifications

• Strong interest in technical troubleshooting and IT operations.
• Excellent verbal and written communication skills.
• Ability to follow instructions and complete assigned tasks reliably.

Required Documents

• Resume.

To be considered for this position please visit our web site and apply on line at the following link: https://hr.caltech.edu/work/job_openings

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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