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Technical Support Analyst

Eola Technology Partners
$58,854 - $70,995 a year
Orlando, Florida
Full time
1 week ago

We’re Hiring! Helpdesk Technician – Tier 2 Support (Managed Services)


Eola Technology Partners is seeking a skilled and motivated Tier 2 Helpdesk Technician to join our growing Managed Services team.


If you’re passionate about solving complex technical issues, providing excellent customer support, and want to grow in a collaborative IT environment—we want to hear from you.


Key Responsibilities:

  • Setup and maintain customers' networks, Office 365/Google Workspace environments, and hosted voice environments
  • Provide on-site support at client locations for troubleshooting and deployments
  • Serve as an escalation point and mentor to Tier 1 team members
  • Meet and exceed SLA standards with timely ticket resolution and top-tier customer service
  • Participate in on-call rotation for remote support escalations


Qualifications:

  • Bachelor's degree in IT, Computer Science, Business Administration, or equivalent experience
  • 4+ years of diverse technical experience supporting Microsoft 365, Exchange Online, SharePoint Online, Intune, and Azure

  • Must be authorized to work in the U.S. and pass a background check
  • Must pass an initial and random drug screening


Desired Skills:

  • Proficiency with Office 365 and Google Workspace administration and support
  • Experience deploying and managing Intune with Windows Autopilot
  • Familiarity with Microsoft Defender for Endpoint
  • Working knowledge of Windows PowerShell scripting
  • Microsoft certifications such as MS-900, MS-700, MS-500, MS-100 and/or AZ-100 preferred
  • Experience supporting end users and documenting procedures/user guides
  • Strong written and verbal communication skills
  • Ability to multitask and manage concurrent projects
  • Detail-oriented, self-motivated, and adaptable under pressure
  • Skilled at translating technical concepts into user-friendly explanations


Location
: ETP Office

  • NOTE this is not a remote position


Full-Time | Competitive Pay | Career Growth Opportunities

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