Technical Support Engineer

Salary: £31,000 - 36,000 per year

Requirements

• Proven experience in technical support or IT support roles, with a strong understanding of computer hardware and operating systems
• Solid knowledge of networking fundamentals, including TCP/IP, DNS, LAN/WAN architecture, VPNs, firewalls, and network troubleshooting tools
• Hands-on experience with Microsoft Windows Server environments and Active Directory management
• Familiarity with macOS and Linux operating systems
• Proficiency troubleshooting Microsoft Office and enterprise application issues
• Experience with help desk tools such as ServiceNow or BMC Remedy
• Strong communication skills, including the ability to explain technical solutions to non-technical users and provide excellent customer service
• Ability to analyze technical problems and determine an effective course of action
• Knowledge of network security protocols, including VPNs, firewall configurations, and TCP protocols, is highly desirable
• CompTIA A+, Network+, MCSE, or Cisco CCNA certifications are a plus but not required
• Three years of experience in the security industry

Responsibilities

• Respond to help desk tickets and support requests through ServiceNow, Jira, or other ticketing systems, resolving issues promptly
• Provide desktop support for computers, printers, and peripherals across Windows, macOS, and Linux
• Troubleshoot software issues involving Microsoft Office, operating systems, and specialized enterprise software
• Help users resolve network connectivity issues involving TCP/IP, DNS, LAN/WAN configurations, VPNs, and firewalls
• Manage user accounts and permissions in Active Directory, including password resets and account lockouts
• Maintain and troubleshoot Microsoft Windows Server and Linux-based environments
• Work with cross-functional teams to resolve complex issues involving BMC Remedy, ServiceNow workflows, or SCCM deployments
• Analyze recurring problems to identify root causes and recommend improvements to system stability and security

Technologies:

• Active Directory
• Cisco
• Firewall
• Hardware
• Support
• JIRA
• LAN
• Linux
• macOS
• Network
• Security
• ServiceNow
• TCP/IP
• Windows
• Swift

More:

We are seeking a proactive Technical Support Engineer to join our innovative IT support team as a frontline resource for users experiencing issues across hardware and software platforms. The role offers the opportunity to work with current technology, develop troubleshooting skills, and contribute to a reliable IT environment that supports user productivity. Pay is £31,000–£36,000 per year, and the work location is in person.

last updated 40 week of 2026