Technical Support Engineer
Job description
Job Summary
As a Technical Support Engineer 2, you will provide post-sales technical support for NetApp storage and cloud solutions, including AFF, FAS, and Cloud Volumes ONTAP. You will troubleshoot complex hardware, software, and cloud infrastructure issues, analyze logs, identify root causes, and deliver effective solutions to customers. This role requires strong problem-solving skills, customer focus, and collaboration with cross-functional teams to support next-generation data center technologies.Job Requirements
3 to 5 years of experience in technical support, storage administration, or infrastructure support.Strong troubleshooting and root cause analysis skills.Excellent verbal and written communication skills in English.Experience in two or more of the following areas:- NetApp storage solutions and Data ONTAP
- NAS/SAN storage technologies
- Linux/UNIX or Windows administration
- Data protection and backup technologies
- Virtualization platforms (VMware, Hyper-V, Citrix)
- Cloud platforms (AWS, Azure, GCP) and Kubernetes
- Storage performance tuning and high-availability solutions
- Enterprise application interoperability and infrastructure support
Education
- Bachelor’s degree in Computer Science, Electrical Engineering, Information Technology, or a related field; or equivalent work experience.
- Relevant industry certifications in storage, cloud, or infrastructure technologies are preferred.
Skills mentioned
At NetApp, we understand that in today's fast-paced digital landscape, organizations face the challenge of managing enormous volumes of data efficiently and securely while extracting actionable insights to drive growth. Our intelligent data infrastructure solutions are designed to transform how organizations leverage their data, providing the agility and performance necessary to thrive in a cloud-centric world. Our customers encounter numerous obstacles, from data fragmentation and latency issues to security vulnerabilities. Recognizing these challenges, we have developed a comprehensive set of offerings that integrate unified data storage, integrated data services, and cutting-edge CloudOps solutions. This convergence empowers businesses to mitigate risks associated with data management while maximizing efficiency and operational flexibility. Founded in 1992, NetApp has built a robust reputation in the realm of data management. Our ongoing commitment to innovation is reflected in our products, such as the ONTAP data management operating system, which has continuously evolved to meet the demands of enterprises. We are proud to partner with industry leaders and leverage advanced technologies, including AI and machine learning, to enhance data operations. Whether it's providing cloud data services, optimizing storage solutions, or ensuring advanced cybersecurity measures, our mission remains clear: to help our customers turn disruption into opportunity.
Apply for this job
Use the application link supplied with this listing to apply to NetApp. Check the destination before entering personal information.