General information
Requisition # R61322 Locations USA-VA-Herndon Posting Date 08/08/2025 Security Clearance Required None Remote Type Onsite Time Type Full timeDescription & Requirements
Elevate your career with MANTECH International Corporation! Join a dynamic team dedicated to national security through cutting-edge technology. Since 1968, MANTECH has led in delivering advanced solutions to government intelligence, the Department of Defense, and Federal Civilian sectors. Dive into innovation in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Your journey to impactful work and rapid growth starts now—be extraordinary at MANTECH!ManTech seeks a motivated, career and customer-oriented Technical Support Representative to join our team in Herndon, VA.
Responsibilities include but are not limited to:
- Provide Tier I contact and incident resolution to customers with hardware, software, and application problems
- Provide remote phone, email and chat troubleshooting support for application, desktop, network and mobile device issues (incidents), as well as customer requests (i.e. password resets), and record all information accurately in the Service Now CRM ticketing tool. May also make outboard service calls to potential customers
- When new solutions are derived to resolve issues, Tier 1 agents will provide documentation to Service Desk leadership and Knowledge Managers to have new Knowledgebase articles created. Install system wide software and assist with fine-tuning system performance
- Act as a single point of contact for existing incident and requests
- Identify process and procedures which need to be corrected or added to the Knowledge base
- Manage time and workload to meet predetermined service levels
- Provide polite and friendly customer service
Minimum Requirements:
- Must possess a Bachelor’s degree
- Working knowledge of computers, printers, laptops, and common Windows and MacOS applications in a Windows and MacOS environment
- The ability to navigate and explain complex solutions to customers over the phone
- Exceptional attention to detail
Clearance Requirements:
- Must be a US Citizen and be able to obtain and maintain a Top Secret clearance
Physical Requirements
- Must be able to be in a stationary position more than 50% of the time
- Must be able to communicate, converse, and exchange information with peers and senior personnel
- Constantly operates a computer and other office productivity devices
- The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations
- The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, and must be able to lift and move objects weighing 25 pounds or more
MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at [email protected] and provide your name and contact information.
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