Mercedes-Benz of Lancaster is a premier Mercedes Benz automotive dealership and service facility located outside of East Petersburg, PA in a new modern state of the art facility. Our dealership has been around for over 50 years and is an organization where our staff is committed to providing an uncompromising, unparalleled, service experience. Through our foundational values, we will provide the finest personal service while exceeding expectations. We pride ourselves in constantly providing customer satisfaction that meets and exceeds our customers' expectations.
We are currently recruiting for a full time person to perform the role of a technology savvy Technology Delivery Specialist.
Job Description:
The Technology Delivery Specialist will ensure that customers begin their ownership experience with full knowledge of their vehicle’s operation. These customer-centric deliveries will create an elevated experience for Mercedes-Benz owners. Special emphasis is placed on properly educating customers and ensuring that they have a strong level of comfort with the operation of the high-tech features and functions of their new vehicle.
The Technology Delivery Specialist is not just an expert on vehicle technologies, but also an expert on delivering an outstanding customer experience. Interaction with customers goes beyond mere satisfaction. The Technology Delivery Specialist must delight every customer, every time.
Job Duties Include:
- Ensuring that vehicle has met all pre-delivery checklist requirements
- Programming personalized settings prior to customer delivery
- Setting expectations for length of delivery
- Assessing customer knowledge and priorities to personalize delivery
- Explaining and demonstrating vehicle features and technologies, and focusing on customer comfort level and retention
- Following up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional feature operations
- Resolving customer inquiries for vehicle technology issues
- Directing customers to additional information resources
- Delivering a delightful Mercedes-Benz experience
- Other duties as assigned