Join Our Team as a TechOps Administrator at Zachary Piper Solutions!
Are you a skilled TechOps Administrator seeking an opportunity to make a real impact? Look no further! Zachary Piper Solutions is actively seeking an IT savvy administrator for our Redmond, WA office.
TechOps Administrator I
As a vital member of the Secure Operations Centers (SOCs) team, the TechOps Administrator plays a key role in delivering end-to-end operational support for the Azure core and Office365 platform. This position encompasses various workstreams and responsibilities, contributing to the provision of 24x7x365 services.
Responsibilities:
- Monitor and report on deployment flow, ensuring operational functionality, and promptly escalating issues to the deploying team.
- Identify and drive fixes with feature teams for volume drivers.
- Execute documented deployment scripts and procedures.
- Coordinate restoration actions with other teams.
- Support outage restoration actions, adhering to published SLAs or as indicated by procedures.
- Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations.
- Identify and drive recovery levers with feature teams.
- Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
- Update standard operation procedures and technical training guides documentation as needed.
- Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, cleaning, and other services, and providing equipment assistance/troubleshooting.
Required Skills:
- Clearance: Must hold an active TS/SCI with FS Poly.
- Excellent customer service skills and focus.
- Education: Bachelor’s Degree in a related field or equivalent combination of IT training and practical experience.
- Adaptable to a fast-paced environment with changing priorities.
- Ability to execute work with precision in time-sensitive outage scenarios.
- Effective communication skills in both written and oral English.
- Ability to perform work under continuous deadline pressure.
- Openness to shift work, as 24/7 support is essential.
Compensation:
- Competitive Salary Range: Up to $130,000 based on your experience and skills.
- Comprehensive Benefits: Enjoy medical, dental, vision, Paid Time Off (PTO), 401k, sick leave, and holiday benefits.
Keywords: Full Scope Poly, TS/SCI, FSP, Cloud, SLAs, debugging, Azure, Office365, Help desk, Tier 1, Admin, Full Scope Polygraph, IT Experience, Help Desk, IT professional, Application Infrastructure, Troubleshooting, Netmom, Windbg, shift work, Linux, Azure, AWS, Windows, TS/SCI, FSP
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