Teller / Member Experience Representative
Location: You may work in any of the following counties, based on operational need: Marion, Harrison, or Monongalia County, WV.
Job Type: Full-Time, Non-Exempt, 37 Hours Per Week
Starting Pay: From $16 per hour, commensurate with experience and qualifications.
Join Our Team at Fairmont Federal Credit Union!
We’re looking for a caring, solution-minded Member Experience Representative (Teller) to provide highly-personalized service to our members across branch locations. This is a customer-facing role ideal for those who enjoy helping people, building relationships and working in a respectful, inviting and individually rewarding environment.
What You’ll Do
- Be solution-minded by listening, genuinely caring about and quickly addressing individuals' needs and requests.
- Serve members from various locations such as lobby counter, office area or drive-thru.
- Identify members' needs and recommend the best financial solutions.
- Process financial transactions including deposits, withdrawals, transfers, check cashing and payments.
- Maintain and balance assigned cash drawer within established policies and procedures.
- Open and maintain accounts, debit cards, term share certificates and online banking services.
- Perform duties related to member eServices, such as troubleshooting online banking or debit card issues.
- Maintain knowledge of, and ensure compliance with, policies, procedures and regularity requirements.
What We’re Looking For
Basic Qualifications:
- Must be legally eligible for employment in the United States.
- Must be 18 years of age or older.
- Must have obtained a high school diploma or GED.
- Must be available to work a schedule rotation based on operating hours.
Preferred Qualifications:
- One year to three years of similar or related experience, such as prior customer service, retail or teller experience.
- Well-developed communication and member service skills.
- Competence using computers, calculators and related software.
- Accuracy in cash handling; basic math skills.
- People-focused, demonstrating courtesy, tact and diplomacy.
- Self-empowered, solution-minded, and detail-oriented.
- Ability to work in a fast-paced environment and multi-task.
- Maintain a high degree of accuracy when dealing with numbers and names.
- Excellent analytical skills, to support decision-making regarding member transactions.
Physical Requirements
While performing the duties of this job, the employee is:
- Regularly required to talk or hear.
- Frequently is required to walk and sit; needs to be able to stand for extended periods of time.
- Use hand to finger, handle or feel; reach with hands and arms.
- Climb or balance; stoop, kneel, crouch or crawl.
- Must frequently or occasionally lift and/or move up to 50 pounds.
- Specific vision abilities required by this job include but are not limited to close, distance and peripheral vision, depth perception and ability to adjust focus.
Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.
What We Offer
- Competitive pay starting from $16 per hour, based on experience and qualifications.
- Paid time off and holidays.
- Medical, dental, vision insurance, plus more great benefits to support your life and well-being.
- 401(k) with employer match.
- Career development and on-the-job training.
- Supportive, member-focused work culture.
Hours: Available Monday - Saturday, hours based on business needs.
Work Location: A Member Experience Representative is generally assigned a home branch but may cover other locations or be assigned a different home branch based on operational need.
About Us: Yes, there is a place where you truly matter. That place is Fairmont Federal Credit Union, where every employee realizes their true growth potential. Since 1939, Fairmont Federal Credit Union's success has been built on delivering the diverse financial solutions our members demand and the highly personalized, individually rewarding experiences they deserve. As part of our commitment to make every experience personal, because it's all about you, we make our services as convenient as possible to our members.
Fairmont Federal Credit Union is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, Protected Veteran status, age, or any other characteristic protected by law. This organization participates in E-Verify. Fairmont Federal Credit Union reserves the right to fill this role at a higher/lower grade level based on business need and/or an individual's qualifications.
If you need assistance in seeking a job opportunity at Fairmont Federal Credit Union, or if you need reasonable accommodation with the application process, please call 304-363-5320 or contact us online.
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