POSITION: Ticket Office Supervisor
FACILITY: The Sanford Center
REPORTS TO: Ticket Office Manager
FLSA STATUS: Part-Time, Non-Exempt
PAY RATE: $16-$17/Hourly
Summary
This part time position is a lead who is responsible for supervision of part time ticket sellers at the box office. They are also responsible for box office duties during non-event time including group sales, consignment, comp tickets
and reporting.
Essential Duties and Responsibilities
- Open/Close box office as necessary.
- Prepare the seller briefing and assigned windows on event nights, arriving prior to sellers call time.
- Serve as first point of contact for ticket resolution for sellers and patrons on event nights.
- Sell tickets to events via Ticketmaster or AXS as needed.
- Provide excellent customer service to all patrons.
- Set an example and serve as a leader to all ticket sellers.
- Process ticket orders (group, consignment, comps, sales) and send reports via Ticketmaster / AXS ticketing systems.
- Perform other duties and responsibilities as assigned by the Ticket Office management staff.
Qualifications
- A minimum of 2 years’ experience in a supervisory role.
- Experience in a Box Office role
- Computer skills including Ticketmaster and AXS ticketing systems (preferred but not essential).
- Must be highly organized with the ability to multi-task and complete assigned tasks in a timely manner.
- Work with a sense of urgency and priority
- Ability to work independently and as part of a team.
- Strong interpersonal and customer service skills
- Must be available nights and weekends.
- Ability to interact with all levels of staff, including management and clients.
Education and/or Experience
- High School Diploma or equivalent (BA/BS Degree Preferred).
- Proficient PC skills including Internet Explorer, Outlook, MS Office Excel and Word
Skills and Abilities
- Excellent organizational, problem solving, written, and verbal communication skills required.
- Strong attention to detail is required and comfortable working with data.
Physical Demands
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Close vision for review of information on a PC monitor, as well as hard copy output.
- Manual dexterity for regular use of hands for typing is required.
- May spend long hours sitting at computer viewing computer monitor.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is the world's leading venue management and services company, connecting people through the power of live experience. We are an inclusive culture that strives to be a leader in diversity and social and environmental issues. We create new opportunities for team members to grow and develop their skills and careers.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.
VEVRAA Federal Contractor.
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