Coordinates the day-to-day operations of the USF Ticket Office, including ticket sales, distribution and reconciliations of Athletics events. Provides continuous customer service with existing clients and maintains retention of existing clients. Responsible for proactive problem solving for ticket customers on various issues. Collaborates in the planning, management, sales, and distribution of both student and faculty/staff tickets. Supervises and coordinates work assignments for ticket office personnel and participates in the maintenance of records for ticket sales.
Responsible for coordinating with USF IT professionals in regards to new and existing ticketing software and products along with maintaining the Website for promotion and management of ticket sales. Collaborates with the ticketing and marketing teams with fan communication channels with email, text, and fan app. Responsible for conceptualizing, writing, proofing, and data insertions in communications with fans on the behalf of ticketing and marketing teams.
Collaborates with Athletics external teams to build robust campaigns to better engage fans. Coordinates the planning and launching of revenue generation campaigns. Collects and analyzes data from various population groups to ascertain and assure the maximum amount of athletic tickets are made available for sale and distribution. Keeps staff apprised of ticket availability and maintains control of unused ticket inventory. Maintains knowledge of ticket plan programs as well as ticket holder preferences.
Monitors and approves daily sales reports and expenses submitted to the Athletics Business Office; ensures accuracy of reports. Oversees the maintenance of financial records and ticket sale records and assists auditors with end of year audits. Co-manages the receipt of revenues generated by ticket sales and deposits monies into proper accounts.
Manages ticketing operations for select special events. Assist with special projects such as bowl game tickets sales and basketball post season games.
Performs other duties as assigned
Salary- commensurate with experience
Minimum Qualifications: This position requires a Bachelor's degree in related field, with two years of experience in related positions; or a
Master's degree in the fields listed above. Appropriate college coursework or vocational/technical training may
substitute at an equivalent rate for the required experience
Preferred Qualifications: Experience with ticketing systems, CRM systems, and Microsoft suite.
Working at USF
With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF‘s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No. 1 among the state’s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.
About USF
The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF’s Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu.
Compliance and Federal Notices
This position may be subject to a Level 1 or Level 2 criminal background check.
FLSB1310 Equivalency:
4 years of directly relevant experience may be substituted for bachelor's degree.
6 years of directly relevant experience may be substituted for master's degree.
Applicants have rights under Federal Employment Laws:
Family and Medical Leave Act (FMLA)
Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.
