Titles Processor

General information

Ally and Your Career

The Opportunity

The Titles Processor is responsible for working collaboratively within a team environment to ensure that auto loan title processing is accurate, compliant, efficient, effective, and performed within established policies and procedures. The Titles Processor will verify and audit loan documents and title documents for accuracy, prepare documents to be submitted to state motor vehicle agencies, provide consistent and timely follow up to customers and business partners, make outbound calls and take inbound calls, and perform other titles processing related duties. Our ideal candidate will enjoy a fast-paced, goal driven environment, be willing to multitask and perform multiple departmental functions, have strong communication skills, and be poised and professional at all times.

The Work Itself

• Verify and audit loan and title documents for accuracy.
• Prepare title and loan documents to be submitted to state motor vehicle agencies.
• Provide outstanding customer service and meet service level agreements. 
• Prepare documents to be returned to customers.
• Communicate with state motor vehicle agencies on various title resolution issues.
• Follow up with lenders for title releases.
• Provide follow-up and resolution for active escalation accounts
• Communicate effectively and build successful working relationships with teammates, business partners and other employees
• Update customer files and records accurately 
• File paper titles, scan documents and perform other administrative duties, as needed
• Update internal processes to align with state titling and form changes
• Recommend new approaches, policies, and procedures to increase productivity and efficiency
• Responsible for mitigating fraud
•  Responsible for notarizing DMV Documentation
• Communicate with dealerships to collect outstanding titles and resolve title issues

The Skills You Bring

• Minimum of a high school diploma or equivalent required
• Previous experience working with automobile titles processing preferred.
• Fast learner that can comprehend, retain, and implement required policies and procedures
• Ability to thrive in a fast-paced work environment, work independently and as part of a team
• Detail orientated with excellent time management skills
• Must exude exceptional customer service
• Strong critical thinking skills that will be used to generate resolutions for escalated accounts
• Strong verbal and written communication skills, and effective listening skills
• Must be comfortable talking on the phone with customers, peers, and business partners
• Proficient in MS Office products (Outlook, Word, Excel, PowerPoint)
• Ability to work overtime hours and Saturdays, as needed.
• Licensed Notary Public Preferred

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.