Training and Development - LMS Administrator - II

Job Summary

The Training and Development – LMS Administrator II will be directly accountable for day-to-day Learning Management System Administration, which includes Content Management, User Management, Troubleshooting and Support to Users, Learning Evaluation, Data Reporting (pulling reports, and creating reports for leaders at all levels), distributing Reports to appropriate stakeholder groups.
The Training and Development – LMS Administrator II will respond to ongoing questions and troubleshoot to ensure quick and proactive resolution and customer support, which includes daily interaction with learners, responding to emails, troubleshooting, and providing solutions / resolving issues.
In partnership with NAL’s Organizational Development Team, this position will collaborate and consult, regularly review system releases, determine potential impacts, and coordinate actions to further assess and prepare for the impacts across all LMS features.
Perform work of a very detailed nature requiring a high degree of accuracy and consistency.

Essential Duties & Responsibilities

• Become a subject matter expert on the SuccessFactors LMS platform to cross-train staff, NAL admins and lead the continuing implementation efforts within the HRIS and LMS.
  2. Assist with the ongoing administration and support of the online learning management system.
  3. Create and modify course configurations in the course catalog and learning plans, assignment of roles, securities, and permissions, manage users and user/student groups and course assignments as needed for all team members.
  4. Upload employee and training data into the LMS to ensure its accuracy and integrity.
  5. Work with NAL team members and third-party courseware providers to ensure their content is properly configured for the LMS.
  6. Draft new system requirements and training documentation for all users as functional updates are required.
  7. Assist with courseware/curriculum setup, dynamic assignment, and maintenance on the LMS.
  8. Configure and customize LMS dashboards and landing pages to reflect NAL functional needs and branding/communication requirements.
  9. Create and generate reports for internal and external customers when requested.
  10. Answer incoming calls, emails, and from team members, resolving issues in an accurate and timely manner.
  11. Act as a technical advisor and instructional design staff as new training programs are designed and implemented.
  12. Provide reporting to leadership as requested.
  13. Stay abreast of learning technologies and LMS functionality. Make recommendations on how they can be used at to increase value.

Salary Range: $60,000 - $75,000

Requirements

1. Meets one of the following education and experience requirements:
a. Bachelor’s Degree in Human Resources, Business, Computer Science, or a related discipline
b. Associate’s Degree in Human Resources, Business, Computer Science, or a related discipline plus 2 to 4 years of experience.
(Experience in a manufacturing environment and with SuccessFactors HRIS or LMS preferred)
2. Strong knowledge, skills, and abilities in the following areas:
a. Ability to organize, plan, and handle multiple priorities
b. Analytical and problem-solving skills.
c. Computer Skills – proficient using standard business software (including MS Office)
d. Written and verbal communications and presentation skills
e. Leadership and coaching skills that positively interacts with employees and business objectives
f. Ability to work and function in a team environment
g. Interpersonal skills – to confidently interact with individuals at all levels of authority and maintain professional demeanor in stressful and/or sensitive situations

At North American Lighting