Triage Nurse Primary Care

POSITION SUMMARY:

The Phone Triage Nurse works within the RN or LPN scope of practice as defined by the NM Board of Nursing to monitor and return phone calls related to NMHS patients, and consults with physicians when appropriate. Supports Primary care and other health specialties, in all triage processes, as well as, provides supportive care to walk-in patients with acute care issues. The Phone Triage Nurse also reinforces and adheres to the core values of the company in order to achieve the mission and vision while adhering to NMCC nursing policies and procedures.

ESSENTIAL FUNCTIONS:

Reasonable Accommodations Statement:

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s):

• Triage patients’ phone calls, ensuring quality patient care and adherence to standardized nursing procedures.
• Utilizes Triage Pathways for acute care patient phone calls.
• Schedules appropriately based on patient need and triage pathways.
• Provides supportive care for patients with acute care walk-in issues and schedules appropriately based on need.
• Performs charting and updating of records into the EMR as necessary.
• Provides patient and family support.
• Provides education to patients, families and significant others through telephone interaction.
• Acts as an information resource for healthcare professionals, patients and the public.
• Adheres to established policies, procedures, quality improvement objectives, safety, environmental and infection control standards.
• Trains and guides other nursing and support staff engaged in departmental clinical activities.
• Participates in and initiates performance improvement activities within the department.
• Responds to Rapid Response Team calls and provides care as necessary including role of recorder.

POSITION QUALIFICATIONS:

Competency Statement(s):

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Adaptability - Ability to adapt to change in the workplace.
• Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience.
• Communication - Ability to communicate effectively with others using the spoken and written word.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures and while demonstrating the core values.
• Decision Making - Ability to make critical decisions while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Empathetic - Ability to appreciate and be sensitive to the feelings of others.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Judgment - The ability to formulate a sound decision using the available information and resources.
• Reliability - The trait of being dependable and trustworthy.
• Responsible - Ability to be held accountable or answerable for one’s conduct.
• Safety/Compliance Awareness - Ability to identify and correct conditions that affect employee/patient safety and privacy compliance.

SKILLS & ABILITIES:

Education and Experience:

• Associate's Degree (two year college or technical school) for RN. High School Graduate/ Graduation from an accredited school of Licensed Practical/Vocational Nursing
• Two plus years related experience.
• Ability to establish and maintain an effective working relationship with patients, physicians and other employees.

Computer Skills:

Intermediate to advanced computer skills

Certificates & Licenses:

• Current RN or LPN licensure in New Mexico/ for RNs/CPR certification.
• CPR Certified
• All licensed staff follows New Mexico guidelines governing scope of practice

Compensation/Benefits:

• Competitive Pay D.O.E.
• Generous Benefits Package

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person