Veterinary Customer Service Representative

Sierra Veterinary Care, a family owned and operated veterinary clinic with strong ties to the local community, is seeking an experienced receptionist to provide SUPERIOR customer care to our clients.

Job Responsibilities:

• Representing the practice with professionalism, courtesy and a positive attitude
• Greeting clients, patients and other visitors
• Answering and handling a multi-line telephone system
• Promoting practice services and products
• Scheduling appointments and preparing patient records
• Ensuring all waiting areas are clean and organized at all times
• Assisting in other areas of the hospital, as needed

Skills Required:

• Empathy
• Superior verbal and written communication skills
• Ability to speak in an articulate and professional manner with a pleasant telephone voice
• Ability to apply basic math skills to count money, make change and manage inventory
• Professional personal presentation
• Organizing and planning
• Attention to detail and initiative
• Reliability
• Stress tolerance
• Problem solving
• Type minimum of 45 words per minute
• Safely lift up to 50 lbs. and ability to stand for long periods of time

Preferred Experience:

• Familiarity with veterinary office software (i.e. DVMaxx, Cornerstone, etc.)

• Understanding of small animal issues and common preventives and treatments

• Operation of computer system and software in Apple Mac environment, including word-processing software, as well as extensive data entry experience
• Use of veterinary medical terminology and veterinary retail products, such as prescription diets and parasite preventatives.
• Use of fax machine, copier, credit card processor, cash register, printers and general office equipment
• Minimum of a high school certificate required and/or GED (Associate Degree preferred)

Benefits

• Competitive Salary
• Paid personal time off and paid sick leave
• 401k with employer match
• Health insurance
• Annual credit to employee veterinary account
• Discounted veterinary and lab services

Additional incentives offered for individuals with prior veterinary reception knowledge and experience.

Job Types: Full-time, Part-time

Job Types: Full-time, Part-time

Pay: From $16.50 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 10 hour shift

Work Location: In person