Description
At Animal Emergency & Specialty Center – Knoxville, we are committed to delivering exceptional emergency and specialty veterinary care to the pets and families who need us most. Our highly skilled and compassionate team provides 24/7 care with a patient-first philosophy, working collaboratively to ensure the best outcomes for every pet.
We are currently seeking a Veterinary Receptionist to join our front desk team! This full-time, day-shift opportunity includes a rotating weekend and holiday schedule to ensure consistent hospital support.
If you're passionate about client service, thrive in a fast-paced veterinary environment, and want to make a difference in the lives of pets and their people—this may be the perfect fit for you.
Job Type: Full-Time | Day Shift | Weekend & Holiday Rotation Required
Compensation: $17 - $20/hr based on experience
Location: 10213 Kingston Pike, Knoxville, TN 37922
Job Type: Full-Time | Day Shift | Weekend & Holiday Rotation Required
Compensation: $17 - $20/hr based on experience
Location: 10213 Kingston Pike, Knoxville, TN 37922
What You’ll Do
As the welcoming face of our hospital, you'll play a vital role in the client experience. You’ll be responsible for delivering compassionate, professional support during emergency and specialty visits, helping clients navigate often stressful situations with clarity and care.
Key Responsibilities:
Client Experience & Communication
Client Experience & Communication
- Greet and engage clients in a warm, compassionate, and professional manner
- Manage check-ins and check-outs efficiently, ensuring accurate records and a smooth experience
- Communicate updates regarding patient care, status, and treatment plans clearly and empathetically
Administrative & Financial Support
- Process point-of-sale transactions, collect payments, and manage financial records with precision
- Maintain confidentiality and accuracy in all client communications and documentation
- Assist with preparation and upkeep of medical records and appointment schedules
Client Education & Support
- Provide clients with post-care instructions and answer questions about treatment plans or medications
- Educate clients about emergency procedures and ensure clear understanding of next steps
Team Collaboration & Coordination
- Facilitate timely communication between clients and veterinary teams
- Support coordination of specialty consultations and patient referrals
- Help maintain a clean, organized, and welcoming reception area
What We’re Looking For
Preferred Qualifications:
- Minimum 1 year of experience in a veterinary reception or client service role (emergency/specialty experience a plus)
- High school diploma or equivalent required; Associate’s degree or higher is a plus
- Strong proficiency with point-of-sale systems and administrative software
Skills & Attributes for Success:
- Exceptional interpersonal and communication skills
- Detail-oriented and organized with strong multitasking abilities
- Calm under pressure and able to thrive in a fast-paced, team-oriented environment
- Passionate about client service and animal care
- Flexible and dependable with a willingness to work weekends and holidays as needed
What We Offer
- Competitive hourly pay
- Comprehensive benefits package: health, dental, vision, life & accident insurance
- 401(k) with employer match
- Employee discounts on veterinary services and products
- Professional development and continuing education support
- Supportive, team-based culture that values work-life balance
About Animal Emergency & Specialty Center - Knoxville
Animal Emergency & Specialty Center of Knoxville is an AAHA Accredited, premier referral and emergency veterinary hospital. We have an emergency and critical care unit that is available 24 hours a day, 365 days a year. We have a variety of board-certified surgeons and specialists at AESC who treat a wide range of veterinary orthopedic, oncology, thoracic, abdominal, and soft-tissue conditions. Our team includes over 20 compassionate and highly trained Licensed Veterinary Technicians, numerous veterinary assistants, other support staff, and supportive administration.
We have the latest specialized surgery and diagnostic instrumentation and equipment including 16-slice CT scanner, Vivid iQ echocardiogram platform, digital radiology, ultrasound systems, fluoroscopy unity, endoscopy, high-def Storz tower with new laparoscopic equipment, Arthrex equipment, LigaSure, Autocon III, Storz Ho-YAG laser, Synthes locking plates, and ESF equipment. In 2025, we will be completing our 20,000-square-foot specialty expansion and we will be adding Neurology, Cardiology, and other specialists to our team, as well as a new MRI scanner, CT scanner, linear accelerator, IR suite with ceiling-mounted fluoroscopy, and surgical suites measuring at least 18’ x 18’.
We have the latest specialized surgery and diagnostic instrumentation and equipment including 16-slice CT scanner, Vivid iQ echocardiogram platform, digital radiology, ultrasound systems, fluoroscopy unity, endoscopy, high-def Storz tower with new laparoscopic equipment, Arthrex equipment, LigaSure, Autocon III, Storz Ho-YAG laser, Synthes locking plates, and ESF equipment. In 2025, we will be completing our 20,000-square-foot specialty expansion and we will be adding Neurology, Cardiology, and other specialists to our team, as well as a new MRI scanner, CT scanner, linear accelerator, IR suite with ceiling-mounted fluoroscopy, and surgical suites measuring at least 18’ x 18’.
We view our hospital as a neighborhood and community partner that provides advanced diagnostics, evaluations, and care in an environment rooted in comfort and compassion. Hear more about working with us from our team at the Animal Emergency and Specialty Center of Knoxville!
Animal Emergency and Specialty is a proud partner of Innovetive Petcare. Where we believe that you are the future of veterinary medicine. Cultivate, innovate, develop, and collaborate. Excellent pet care comes from exceptional teams.
Equal Opportunity Employer Policy
Animal Emergency & Specialty Center of Knoxville is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Animal Emergency and Specialty is a proud partner of Innovetive Petcare. Where we believe that you are the future of veterinary medicine. Cultivate, innovate, develop, and collaborate. Excellent pet care comes from exceptional teams.
Equal Opportunity Employer Policy
Animal Emergency & Specialty Center of Knoxville is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
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