Position Title: Video Teleconference Technician
Work Location: Rock Island Arsenal, IL
Salary Range: $36,000-$45,000
Job Summary
KaiHonua, LLC has an immediate opening for a Video Teleconference (VTC)Technician. The VTC Technician supports mission-critical media operations and communications for our government customer that is responsible for providing IT services and support. The VTC Technician will be responsible for supporting communication events and facilitating and coordinating connections of various media resources to stand up Video Teleconference (VTC) and UC connections across geographically disperse locations.
Essential Duties and Responsibilities: (Not listed in order of importance; other duties may be assigned) and must be able to perform the following with minimal guidance:
- Schedule and manage telephone meetings using phone conference, VTC, and UC systems
- Troubleshoot problems such as joining, conducting, and participating in phone conference, VTC, and UC meetings
- Support various operations and maintenance (O&M) tasks for a variety of media systems, including live and delayed streaming broadcasts
- Perform system integrity and connectivity tests to ensure system availability
- Assess and report on performance and usage numbers
- Ensure compliance with policies and procedures including DoD STIG requirements
- Develop and maintain documentation of all processes associated with administration of the network and duties performed by network & system administrators
- Demonstrated customer service skills, and experience fielding and troubleshooting customer questions and issues
- Experienced with Microsoft Outlook, Word, Excel, Power Point and TEAMS
- Experience with AMX and Crestron audio/video controllers and related peripherals
- Demonstrated knowledge of VTC technology and equipment and coordinating VTC type meetings across multiple sites
- Experience supporting communications/media systems such as: teleconference systems, VTC systems and UC interfaces
- Other duties as assigned
Compensation Minimum: $36,000
Compensation Maximum: $45,000
Job Requirements:
Knowledge
- Demonstrated knowledge of VTC technology and equipment and coordinating VTC type meetings across multiple sites.
- Customer service skills, and experience fielding and troubleshooting customer questions and issues
- Experience supporting communications/media systems such as: phone conference systems, VTC systems, UC interfaces, live and delayed streaming video, and digital signage technologies
- Experience with Video Teleconference (VTC) and Unified Communications (UC) technologies
- Experience with media/VTC/UC vendors and technologies such as Polycom, Microsoft Lync (Skype for Business), VBrick, Sonus, Cisco, Ectocryp, Acano, etc.
- Familiarity with Microsoft Active Directory/GPO integration with SCCM
- Possesses good knowledge of different software systems, client/server architectures and various compatibility requirements.
- Experience in troubleshooting, software development processes and ability to understand and implement client requirements.
Abilities
- Ability to organize, prioritize and meet deadlines
- Capable of conveying complex information in a simplistic manner
- Strong critical thinking and problem solving skills
- Strong self-starter requiring minimal supervision
- Able to take proactive measures to prevent problems rather than reactive by nature
- Strong verbal and written communication to effectively express concepts, plans, and proposals
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- Associates' Degree in Computer Science, Information Technology, or related discipline preferred
- 1+ years of experience performing VTC systems administration functions preferred
Physical Requirements
Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. May include lifting weight up to thirty (30) pounds as necessary.
- A valid driver’s license with a clean driving record may be required
- Occasional use of company vehicle while on work site
Security Clearance
Position requires a Secret security clearance. Must be a US citizen.
Benefits
- Medical, dental, vision, disability, and life insurance
- Flexible Spending Accounts
- 401(k)
- PTO
- Paid parental leave
- Tuition reimbursement
- Paid federal holidays
Company Summary
Headquartered in Hawaii, KaiHonua, LLC is a Native Hawaiian Organization (NHO) owned SBA Small Disadvantaged Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
Leveraging over 30 years of providing IT services to the federal & commercial market with projects located around the world, our team possesses innovative expertise in the development of a wide range of technology solutions. KaiHonua, LLC is an equal opportunity employer.
Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."
KaiHonua, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs.
KaiHonua, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.
