Join Our Team as a Bilingual Video Teller at IHMVCU! We are member-focused and dedicated to providing exceptional service while fostering financial well-being for our community.
This role is located at our beautiful headquarters on River Drive in Moline, IL. This facility includes a comfortable office environment with an on-site gym facility.
SUMMARY OF POSITION:
As a Video Teller, you will consistently use exceptional service skills and display willingness to help our member's needs. This role engages members and seek opportunities to expand member relationships with the Credit Union while providing service and support through video capabilities. This will include performing teller transactions, presenting a service that will meet a financial need or solving a complex problem for a member via video. All experiences should be memorable, professional and accurate.
The successful candidate should have following skills and qualifications:
- Relative experience in customer support, problem solving and providing quality service is preferred.
- High level of integrity and commitment to exceptional member service with genuine desire to help others.
- Ability to build rapport quickly, actively listen and develop strong member relationships.
- Strong attention to detail skills and commitment to accuracy.
- Team-oriented with the flexibility to adapt and support various member needs in a fast-paced environment.
Key Responsibilities Include:
- Imagine using face time technology to help members from anywhere through our Interactive Teller Machines (ITM).
- Providing exceptional member service while accurately processing transactions such as deposits, withdrawals, check cashing, etc.
- Actively provide solutions, products and services to benefit the members needs.
- The operating hours are Monday-Friday from 8am-6pm including Saturdays 8am-12pm.
- Anticipated start date for this position is September 15, 2025.
Being a team member of IHMVCU is more than just a job, we want to make differences in the communities we live in and serve. Check out our careers page for more information including benefits www.ihmvcu.org/careers Final compensation will be determined by various factors such as experience, specific skills and internal pay equity.
Move Up your career at IHMVCU with this great opportunity!
PHYSICAL REQUIREMENTS:
- Sitting: Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
- Communication: Expressing or exchanging ideas by means of the written and spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately and quickly.
- Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
- Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.
- Visual Demands: Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer screen; extensive reading.
