VIP Desktop Support Engineer

Salary: £? - ? per year

Requirements

• Proven experience in VIP support, Executive Support, Service Desk, or a similar role
• Experience working in financial services, ideally within the past three years
• Experience providing VIP or white-glove support, ideally in front-office or trading-floor environments
• Strong troubleshooting and analytical skills, with the ability to work under pressure
• Excellent communication and customer service skills
• Familiarity with Windows 10/11, Microsoft 365, Outlook/Exchange, iOS, macOS, Citrix/VDI, Intune/Autopilot, Teams/Zoom, or Bloomberg/Refinitiv/Eikon

Responsibilities

• Provide VIP and executive support remotely, by telephone, and face to face at users desks
• Support Managing Directors, senior executives, and front-office users
• Troubleshoot and resolve incidents quickly, prioritising according to business impact
• Support remote and hybrid working technologies
• Assist with deploying new applications, devices, and hardware
• Maintain excellent communication and customer service when supporting senior stakeholders

Technologies:

• Citrix
• Hardware
• Support
• macOS
• Microsoft 365
• Windows
• iOS
• Office 365

More:

Were seeking an experienced VIP Desktop Support Engineer for a premium executive support function in a large enterprise and fast-paced banking environment. The role provides white-glove IT support to senior executives and front-office users. It is based on-site in London, pays £200–£250 per day inside IR35, and is an initial six-month rolling contract. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

last updated 40 week of 2026