VP, Customer Success Manager

OTC Markets Group Inc., operator of premier US financial marketplaces, is seeking a Customer Success Manager to join our Corporate Services team. This role will engage directly with business leaders and will manage the relationship of our largest domestic and international clients.

Please note OTC Markets is currently operating in a hybrid work environment (three days in office, two days remotely). This position is in our NYC office.

We invest heavily in employee satisfaction and offer all our employees a highly competitive compensation package. As a dynamic, growing company that fosters an open culture, we emphasize autonomy, responsibility, innovation, and self-discipline. We are looking for someone who wants to make an impressive impact at a company known for its reputation on quality and achievement.

Base compensation for this role is up to $160,000 annually, depending on experience. In addition, this position is eligible for our discretionary annual bonus and equity program.

What You’ll Do:

• Serve as a trusted point of contact for OTC Markets corporate issuer clients throughout the customer lifecycle; build and maintain strong, trusted relationships and develop a deep understanding of client needs
• Develop and execute strategic plans for managing client relationships with clear and compelling data ensuring long term success and growth.
• Partner with existing clients to build business expansion opportunities in collaboration with the corporate services business development team
• Create and implement digital education on how to use our OTCQX, OTCQB, and OTCID trading markets to create an informational and operational experience comparable to exchange listed companies
• Develop and implement a strategy for new OTCQX companies to create a consistent digital footprint across the US. financial market data and trading ecosystem
• Ensure client retention by conducting regular check-in calls and strategic business reviews
• Drive organic expansion of the business
• Identify areas to change the status quo to reduce market imperfections
• Drive improvement initiatives relating to all aspects of the customer experience
• Educate clients on OTC Markets platforms, content, and technologies
• Additional responsibilities, as assigned
  

What We’re Looking For:

• 5+ years of experience in Investor Relations, either at a NYSE or NASDAQ Listed Company
• Comprehensive understanding of Investor Relations at US exchange listed companies
• Excellent writing skills
• Ability to explain the value proposition and leverage business to assess client needs and drive adoption
• Expertise in leading meetings with strong presentation skills to engage with executives and leaders
• Demonstrated experience with project planning and tracking milestones
• Salesforce CRM experience helpful
• Up to 25% travel required
  
  What OTC Markets Offers its Team Members (Why You Should Choose Us):

Benefits:

• Generous Paid Time Off (PTO)
• Health, Dental, and Vision Coverage
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA) Dependent & Healthcare
• Limited Purpose Flexible Spending Account (LPFSA)
• Generous Paid Parental Leave Program
• Annual bonus and Stock Incentive Program
• 401(K) Plan - Retirement
• Commuter Transit & Parking Program
• Income Protection (Life Insurance, Short- & Long-Term Disability)
• Voluntary Benefits (Accident, Critical Illness, & Hospital Indemnity)

Perks:

• Hybrid Work Schedule
• Class Pass Partnership (Fitness & Wellness Programs)
• Citi Bike Membership Program
• Mondays – Breakfast Bagels & Wednesdays – Pizza Lunch
• Office Snacks and Beverages
• Monthly birthday celebrations

For more information about OTC Markets Group, please visit our public policy advocacy and careers page. No calls or e-mails please.

No third-party recruiters. Unsolicited resumes submitted by third-party recruiters will be treated as free referrals, and OTC Markets Group will NOT pay a fee for any placement that may result from receipt of an unsolicited resume, referral, or other submission by a third-party recruiter.

Come as you are and just be you. We are an equal opportunity and E-Verify employer and prohibit discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, creed, color, religion, gender, national origin, age, marital status, political belief, physical or mental disability, sexual orientation, military or veteran status, genetic information, family or parental status, gender identity, pregnancy, including childbirth or related medical condition, or any other characteristic protected by federal, state, or local law. We encourage applicants of all ages and backgrounds.

OTC Markets Group Inc. (OTCQX: OTCM) operates regulated markets for trading 12,000 U.S. and international securities. Our data-driven disclosure standards form the foundation of our three public markets: OTCQX® Best Market, OTCQB® Venture Market and Pink® Open Market.

Our OTC Link® Alternative Trading Systems (ATSs) provide critical market infrastructure that broker-dealers rely on to facilitate trading. Our innovative model offers companies more efficient access to the U.S. financial markets.

OTC Link ATS, OTC Link ECN and OTC Link NQB are each an SEC regulated ATS, operated by OTC Link LLC, a FINRA and SEC registered broker-dealer, member SIPC.

Applicants have rights under the federal law:
Equal Employment Opportunity is the Law
Polygraph Protection Act
FMLA

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