Warehouse Supervisor
Methuen, MA
Capstone is a North American supply chain solutions partner with over 650 operating locations, 19,000 associates, and 60,000 carriers. We specialize in freight management, warehouse, and distribution center support, last-mile delivery, supply chain analytics, optimization, and more. Our integrated, end-to-end logistics solutions uniquely position us to help partners reduce warehousing and transportation costs.
The Opportunity:
We are looking for a Supervisor to join our team and be part of something great. This position offers a competitive salary, bonus potential, and a benefits package after 30 days. As a Supervisor, you will take the final step before managing your own site, learning to represent Capstone with our Partners, managing day-to-day activities with associates, and ensuring that safety and productivity are always prioritized. You may be asked to run portions of the business or an entire shift. This is a training opportunity to hone the skills necessary to run your own site. With Capstone's growth over the past years, it could be sooner than you think!
Daily Responsibilities:
- Run the site with safety and efficiency as priorities.
- Communicate daily with associates about service levels, accountability, pay, and performance.
- Create daily work logs and transmit them to corporate.
- Audit daily labor and billing reports.
- Ensure customer needs are met daily.
- Document and resolve any customer service or associate issues.
- Ensure all associates follow Capstone policies and safety work rules.
- Hold weekly safety meetings and ensure associate participation.
- Assist in managing the site and departmental budget.
- Schedule associate shifts based on customer requirements.
- Interview, hire, and train new associates.
- Supervise timely and accurate data entry for all services performed.
- Complete daily closeout tasks, including cash balancing, data upload, and payroll record administration, according to Capstone policies and standard operating procedures.
Qualifications:
- 3 years of supervisory/leadership experience in an industrial setting.
- Proven experience in providing high levels of customer service to internal and external customers.
- Ability to make decisions, problem-solve, prioritize assignments, and direct the workforce in an ever-changing warehouse environment.
- Ownership of your business, ensuring the highest standards of safety, productivity, and customer service are exceeded every day.
- Ability to train, coach, and mentor warehouse associates.
- Excellent interpersonal and communication skills (written and verbal).
- Strong organization and prioritizing skills.
- Ability to perform multiple tasks simultaneously.
- Problem-solving skills and the ability to make effective decisions in a fast-paced environment.
- Intermediate PC skills with knowledge of Excel, Word, Outlook, and PowerPoint.
Education and/or Experience:
- Warehousing, logistics, supply chain, or third-party experience preferred.
- Warehouse Order Selector experience preferred.
- BS/BA Degree or Associate Degree with equivalent experience is a plus but not required.
- Proven track record in supervising warehouse employees, including hiring, training, and termination.
- Experience managing budgets and the ability to create and maintain various management reports.
- Excellent aptitude in estimating rates and performing mental arithmetic while multitasking.
Physical Requirements:
- Ability to stand for long periods.
- Ability to safely operate material handling equipment as needed.
- Ability to work in a warehouse environment on concrete flooring and in varying temperatures.
- Ability to lift up to 75 lbs.
This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent. The job responsibilities and tasks described herein may be modified and expanded over time.
We Offer the Successful Candidate:
- Salary commensurate with education, experience, and skills.
- Quarterly and annual bonus incentive based on operational performance.
- Benefits after 30 days, including major medical, dental, vision, life, STD, and LTD.
Capstone Logistics is an Equal Opportunity Employer committed to quality through diversity. We are a drug-free workplace; background check required.
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