Our Brea team is looking for a motivated, eager, and goal-oriented Account Manager to join the Inside Sales team (Waterworks) in Brea, CA. We are searching for a candidate that fosters a team mentality.
The ideal candidate is:
- motivated to drive sales
- eager to develop knowledge
- skillful in effective communication
- proficient at developing relationships
- able to operate in a fast-paced environment
Job Purpose:
To maximize sales, service/advise customers, collaborate, negotiate, oversee/manage each customer’s purchases and needs, research, forecast, problem-solve, decision-make, and develop new business.
Essential Functions of the Role:
Communication
- Drafting professional written communications both internally and externally. Independent and effective telephone communication skills. Meeting all the accounts and customers’ needs to maximize profits. Communicating and collaborating (verbally and in writing) internally with departments and department managers.
Sales
- Developing leads and new business, including making unique/customized recommendations to customers and management, geared towards maximizing sales profitably. Actively researching and becoming an expert on specialized/technical products and product applications. Planning, designing, developing, formulating, and/or calculating sales strategy and customer product needs using special training and knowledge. Cold calling, after researching and developing a strategy to meet potential or actual customer’s needs (e.g., by researching and forecasting competition and technical/specialized requirements of potential or actual customer). Updating P21 system (daily), including overseeing and managing the entire account management process through the P21 system. Portal management. Making recommendations to management for improving account management and sales processes.
Cost Estimation
- Preparing detailed cost estimates for labor, material, and equipment required for fabrication projects. Analyzing historical data and industry benchmarks to ensure accurate pricing. Considering factors such as overhead, profit margins, and potential risks in cost calculations. Creating comprehensive proposals and cost breakdowns for customers. Completing and submitting quotes within specified deadlines and/or in a timely manner, ensuring that all documentation is accurate and complete.
Quoting/Pricing
- Negotiating, researching, strategizing, interviewing, and customizing, to determine, decide, and customize quotes and pricing. Using special training, knowledge, and research skills to determine profitability to the company before finalizing decisions on quotes and pricing. Resolving and responding to all customer inquiries regarding pricing within 24 hours and thereafter maintaining regular customer contact. Timely (within one business day) following up on quotes sent.
Customer Service
- Utilizing ITP’s core values in all customer interactions. Embracing customer issues positively and using excellent problem-solving and decision-making techniques to resolve issues in an effective manner. Keeping calm and kind in all dealings with colleagues, employees, vendors, and customers.
Account Management
- Ongoing account management, including responsibility for overseeing all aspects of each account. Actively managing a portfolio of customers. Maintaining good relationships with customers, including solving problems and issues efficiently, and developing strategies for improving customer relations. Contacting the portfolio of potential customers at least once quarterly and taking full responsibility for tracking and managing such contacts.
IT systems
- Ability to use office equipment, such as and including telephone, printers, fax, computer, software, and ERP system.
Sourcing/Purchasing
- Pricing and quoting will require you to source materials from local suppliers and negotiate prices with suppliers.
Targets and Goals, Commissions and Bonuses
- Monthly, Quarterly, and annual sales revenue goals are achievable and should be met. Commission agreements are presented to provide additional compensation for exceeding and meeting goals.
Other
- Use only the systems, processes and tools provided by the company to conduct and communicate company business (e.g., ensuring all orders enter the ITP system and all calls are routed into ITP email addresses and ITP phone systems)
This is not an exhaustive list and other duties related to account management may be required. ITP is ADA compliant and welcomes requests for accommodations to the listed essential duties.
Company Overview:
Industrial Threaded Products, Inc. (ITP) is a leading distributor and manufacturer of commercial threaded products and fasteners. The company has grown from a small industrial distributor in 1979 to a global supply chain service provider today, serving organizations nationwide. The company’s growth has in part been attributable to its ongoing focus on better serving its customers through expanded and improved capabilities and product offerings, most recently by adding an automatic packaging line and custom threading operation. ITP serves several different industries and market segments, with a core focus on Construction, Waterworks, OEM, Pipe Supports, and Structural Steel. The company is family owned but is managed by a senior executive team focused on strategy and ongoing planning. Management places high value on training and empowering its team members and rewarding performance. The company’s headquarters are located in Brea, CA which hosts centralized accounting, sales and purchasing functions as well as warehouse, packaging, and kitting operations. Fabrication, manufacturing, and warehousing operations are located within the Rancho Cucamonga, CA facility. The Fresno, CA warehouse services Northern California and a number of national accounts. The acquisitions of Construction Tool & Threading Co., Ababa Bolt, and Bristol Machine Co. have been pivotal in expanding our capabilities, broadening our product and service offerings, and reinforcing our commitment to meeting the diverse needs of our customers nationwide.
ITP’s Core Values:
Our core values are intrinsic in all we do, and all employees must learn and work to them in all they do:
Serving (we thoroughly enjoy providing a level of quality & service that goes far beyond what is expected)
Hardworking (we are passionate and will outwork any competitor with efficiency and relentless focus)
Innovative (we choose to be a solutions-driven company committed to strategic innovation)
Relational (people matter deeply to us and we treat them with the highest level of respect and loyalty)
Trusted (we are honored by the level of trust given to us by our customers and we embrace our reputation)
Candor (approaching all dealings and communications in a respectful, open, and honest way)
Benefits:
- Medical Insurance (Kaiser or HealthNet)
- Dental Insurance
- Vision insurance
- HRA (Health Reimbursement Account) Option
- HSA (Health Savings Account) Option
- Disability insurance
- 401(k)
- Profit Sharing (after 1 calendar year of service)
- Employee Discount Program
- Holiday Pay (7 days)
- Life insurance (company-paid and Additional Voluntary Plans)
- Paid time off (1st year is 40 hours)
- Referral program
REQUIRED:
- High School diploma or equivalent
- 5 years of sales experience
- Strong computer skills, use of Outlook, Excel, Word
- Ability to learn and use the company’s ERP system
- Strong verbal and written communication skills
- Good math skills
- Strong persuasive and interpersonal skills and a sales aptitude
- Ability to pre-empt, identify, and meet customers’ needs and requirements
- Strong problem-solving ability
- Ability to exercise discretion and independent judgment and work with minimal supervision
- Time management skills (quoting/power hour/responding back to customers)
- Experience in phone-based sales
- Negotiation skills
- Experience in quoting
- Experience in cold calling
DESIRABLE:
- Bachelor’s degree
- Experience in the fastener industry
- 5+ years of sales experience
- Experience in Waterworks industries
- Experience in using Epicor P21 ERP system
- Experience in sourcing materials
Supplemental pay types:
- Commission eligible after 90 days based on a separate commission agreement
