Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.
A Web Sales Representative maximizes sales by assisting customers in the selection, purchase, and delivery of merchandise. Duties include providing warm, friendly customer service on line and over the phone as you read each customer’s need for assistance and match customer requirements to the benefits of our fine furniture & accessories.
You will also complete the sale by collecting any balances due, arranging for delivery and following up on any out-of-stock situations. Successful candidates possess complete product knowledge (we’ll train you!), are great multitaskers, and are highly organized with excellent written and verbal communication skills. This role is located onsite with a hybrid schedule at our Corporate Office in Boston Heights, OH.
Essential Duties & Responsibilities:
Key fundamental skill sets for this role will be:
- Field customer sales inquiries and complete/enhance customer orders that originate from inbound web calls, chats and emails
- Follow-up on open orders report throughout each week to schedule deliveries and check on delayed merchandise. Follow up with all aspects of each sale until the merchandise is delivered to the customer’s home and customer is fully satisfied
- Resolves customer issues promptly and successfully by investigating problems, developing solutions, and making appropriate suggestions and recommendations. Refer the situation to store management or customer service department is solution cannot be reached
- Creating customers for life by building relationships and providing excellent Arhaus service throughout the sale and delivery process
- Handle inquiries, stock availability/status, returns, exchanges, credits and gift cards accurately, completely, and in full accordance with corporate policies
- Well versed and comfortable with the computer and other sales systems
- Support your co-workers and managers in day-to-day operations including assisting other sales consultant’s customers, as necessary
- Handles money according to established procedures
Requirements:
- Monday through Sunday availability is a MUST (weekend hours required, schedule will vary each month)
- 9:00am - 5:30pm weekdays, 9:00am - 5:00pm weekends (weekend shifts - remote/work from home)
- Prior successful selling experience
- Proficient in Microsoft Office Suite
- Strong written and verbal communication skills
- Highly organized. Excellent follow-up and follow-through skills
- Ability to work effectively with a team or independently
Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
