POSITION SUMMARY
The Welcome Navigator plays a vital role in delivering exceptional customer service to patients, visitors, team members, and the broader community as they interact with the hospital's Welcome Desks. This position is central to ensuring that all who seek information or assistance receive the highest standard of care and support. Key responsibilities include managing the check-in and check-out process for visitors using the Visitor Management System, accurately searching for patient information within the database, and facilitating the distribution of parking vouchers. The Welcome Navigator is proactive in anticipating customer needs, maintaining a professional and polished appearance, and consistently representing the team and the organization in a positive manner. A critical aspect of this role is contributing to the safety and security of all who visit AtlantiCare properties. The Welcome Navigator is instrumental in upholding a warm and welcoming environment at the Welcome Desks at all times. By providing top-tier customer service, participating in performance improvement initiatives, and fostering a spirit of teamwork and cooperation, this position significantly contributes to delivering exceptional experiences for every individual, every time they engage with our facilities.
QUALIFICATIONS
EDUCATION: High School diploma required, or equivalent required.
LICENSE/CERTIFICATION:
EXPERIENCE: Candidates for the Welcome Navigator position should have prior experience in a customer service or hospitality role, preferably within a healthcare or high-traffic public environment. Experience with visitor management systems, patient databases, and front desk operations is essential. Candidates must demonstrate a history of providing exceptional customer service, maintaining a professional demeanor, and working collaboratively within a team. Experience in anticipating customer needs, handling sensitive information with confidentiality, and contributing to a safe and welcoming environment is highly valued. Strong communication skills and a commitment to creating positive experiences are crucial for success in this role.
PERFORMANCE EXPECTATIONS
Demonstrates the technical and performance competencies as established on the Assessment and Evaluation Tool for this position.
WORK ENVIRONMENT
Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. This position requires near visual acuity, finger and hand dexterity; majority of time spent at desk/computer. This position requires walking, bending, reaching and stooping when accessing files and supplies. Position requires occasional lifting up to 20 pounds.
The essential functions for this position are listed on the Assessment and Evaluation Tool.
REPORTING RELATIONSHIP
This position reports to the Director of Community Connection.
The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.
AtlantiCare offers eligible Full-time and Part-time team members the ability to participate in Medical, Dental, Vision, 401(k)/403(b), Life Insurance, Disability and other supplemental benefit programs.
