Workplace Experience Coordinator

Senior Ambassador

Office/Hospitality Services & Support Team Member

(Part of Deloitte Services internal operations team)

Are you a proactive decision-maker with a knack for providing outstanding hospitality services? Do you enjoy working collaboratively with a team, are engaging and comfortable interacting with and supporting a wide range of customers - from staff to Managing Partners? If so, and if you are passionate about providing an outstanding customer experience, join
our team!

Recruiting for this role ends on 6/16/25

Work you'll do

Working directly with Deloitte professionals, Ambassadors provide an array of hospitality-related and other services supporting meetings and events and the daily work environment while maintaining an understanding of Deloitte's business in order to optimize and customize the support they provide.

As an Ambassador at Deloitte your responsibilities will include:

• Serving as primary customer support assisting or facilitating requests which may include: facility/housekeeping issues, kitchen/pantry management, A/V troubleshooting, administrative tasks, and other office services/daily in-office support needs
• Supporting day-of execution for meetings and events including coordination with team/vendors, last minute logistical needs, ensuring effective set-up/execution of event and providing course correcting instructions/directions (e.g. to vendors), when needed
• Maximizing work and meeting space utilization by supporting the reservation and meeting space management process working with customers and the team to effectively use office space, including addressing space conflicts and negotiating space needs
• Managing and fostering relationships with customers, team, vendors and other key stakeholders through effective communications, collaboration, and engagement with purpose to deliver a "best in class" experience

The team

At Deloitte, the internal operations team (known as the "One Team") provides a full-range of hospitality and business services. We help our Deloitte professionals with daily office support needs, meeting and event planning and execution, and an array of other services related to office operations and facility management. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric "experience" for our Deloitte professionals, clients, and guests.

Qualifications

Required:

• Minimum of 3 years of related hospitality or office support experience in a corporate, hospitality, service-oriented or customer-centric environment
• High school diploma
• Strong technical skills, including proficiency in Microsoft Office
• Excellent written and verbal communication/interpersonal skills
• Excellent critical thinking, decision-making, and conflict resolution skills
• Effective problem-solving and negotiation skills
• Ability to work occasional overtime
• Ability to lift up to 25 lbs.

Preferred:

• Associate/bachelor's degree
• Advanced experience in Microsoft Office applications
• Hospitality/corporate background with focus on meetings and events

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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