Workplace Relations Manager - Process and Planning

Melbourne is Australia’s fastest growing city, and public transport is vital to keeping it moving. Since 2009, Metro has proudly operated and maintained a world-class train service and delivered major transport projects that shape the future of our city. Guided by our value of Safely Always, we are one team dedicated to ensuring everyone gets home safely while helping to connect and create a better Melbourne.

• Shape fair, compliant workplace relations outcomes in a complex, highly unionised environment.

• Lead sensitive complaints, complex case management, and workplace relations reporting and analytics.

• Partner with operational leaders and the People Division to support Metro’s strategic, operational, and safety objectives.

About the Role

Reporting to the Senior Workplace Relations Manager – Process & Planning, this role provides technical workplace relations advice and support to the Workplace Relations team, the People Division, and operational leaders. You will help develop and deliver workplace relations strategies and solutions, support complex and sensitive employee and industrial matters, and provide reporting and analytics that inform decision-making and risk management.

This role is full-time and is based at 700 Collins Street, Docklands, with travel to operational sites as required. We believe great work can happen in different ways. Hybrid working arrangements are available and can be discussed as part of the recruitment process

About You

You are an experienced workplace relations professional who can exercise sound judgement, discretion, and resilience when managing sensitive and confidential matters. You combine deep employment law knowledge with strong case management, investigation, data interpretation, and stakeholder partnering skills. You communicate clearly, work collaboratively, and are comfortable supporting leaders in a complex operational environment.

What you will do

• Manage the end-to-end internal complaints process in line with established procedures, supporting a fair, supportive, and trauma-informed employee experience.

• Prepare workplace relations reporting and analytics, providing timely, accurate, and actionable insights on emerging trends and risks.

• Provide advice, dispute resolution, and complex case management support across employee and industrial relations matters.

• Develop policies, procedures, standards, training, and other resources that strengthen workplace relations capability, compliance, and risk management.

• Build effective relationships across the People Division, operational teams, unions, and external stakeholders, and represent Metro before relevant tribunals if required.

Who you are

Mandatory

• Demonstrated experience managing workplace relations issues in highly unionised environments.

• Demonstrated experience managing and investigating complex and sensitive workplace complaints and workplace relations matters, including procedural fairness, trauma-informed practice, employment legislation, and workplace policy.

• Demonstrated experience delivering accurate reporting and analytics, interpreting data, and identifying emerging trends and risks.

• Deep knowledge of employment law and the ability to identify and manage related risks.

• Sound judgement and discretion when managing highly confidential or sensitive information.

• Strong stakeholder management, written and verbal communication, organisational, attention-to-detail, and problem-solving skills.

• Advanced Microsoft Office knowledge and capability.

Desirable

• Experience managing litigation and cases in the Fair Work Commission or similar tribunals.
• A tertiary qualification in law, human resources, business, or another relevant discipline

Moving Melbourne starts with you

A career with Metro Trains Melbourne (MTM), means that you will work for a company that is known as a global leader in its field, one who prides themselves in getting Melbournians to where they need to go every day. Joining MTM means that you will:

• Have a rewarding career opportunity and the support and training to take your career to the next level.

• Be part of a safe, inclusive, diverse and supportive workplace.

• Be eligible to receive a free Myki Pass, allowing free public transport travel across Victoria.

• Have access to a wide range of corporate discounts, including healthcare, fitness, finance and more.

• Join a team making a real difference to Melbourne's rail network and the communities we serve.

Next Steps

If this role resonates with your values, experience, and career growth, then click on the ‘Apply Now’ button, and submit your resume and cover letter addressing how your skills, knowledge and experience will be relevant to this role.

Applications close by Thursday 22 October 2026

Other things to know

• Shortlisting may commence prior to the closing date.

• Applicants must be an Australian citizen, permanent resident or hold a valid work permit to be eligible to apply (unless stated otherwise).

• Metro is committed to making reasonable adjustments to provide a positive, barrier-free recruitment process for candidates with specific access needs. Candidates who require adjustments are encouraged to declare this in their application, so that the contact person for the position can reach out and discuss with you.