Solutions Engineer Enterprise Partners

You will serve as the technical contact for enterprise partners. You will troubleshoot integrations, answer API questions, manage and triage tickets, resolve or escalate defects, validate launch readiness, coordinate incident response, and communicate status and timelines to stakeholders.

Responsibilities

• Serve as the technical liaison for enterprise partners
• Join partner calls and resolve technical questions
• Create, own, and drive service desk tickets to resolution
• Triage incoming issues and route them to the appropriate owners
• Troubleshoot and fix minor bugs
• Capture requirements and escalate complex defects and feature requests
• Drive production issues to root cause and confirmed fix
• Create and manage partner launch event tickets
• Validate technical launch requirements
• Maintain engineering access, troubleshooting tools, and development environments
• Communicate request resolution and bug-fix timelines
• Improve defect and feature-request reporting processes

Requirements

• Strong knowledge of REST APIs, JSON, and webhooks
• Hands-on debugging and troubleshooting ability
• Ability to reproduce issues, read logs, and isolate root causes
• Partner-facing technical communication skills
• Experience with ticketing or issue-tracking workflows
• Experience in video game commerce, payments, e-commerce, or fintech platforms