Customer Support Specialist (Remote)
Job description
FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Customer Support Specialist (Remote) in APAC region.
Responsibilities
- Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
- Educating clients on how to use the Company’s website and trading platforms
- Communicating with clients regarding the company’s products and services via telephone, email and live chat
- Assisting other departments
Candidate Profile:
- Excellent written and spoken English
- Strong communication skills across live chat, email and phone
- Customer oriented mindset with good problem solving ability
- Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage
- Willingness to learn and adapt in a fast-paced environment
- Ability to work rotation shifts Monday - Friday 6:00 AM – 3:00 PM and 7:00 AM – 4:00 PM UTC+8
- Ability to work on public holidays and one Saturday & Sunday a month
Why us:
- Welcoming, young and multicultural team with approachable leadership
- Ability to contribute to dynamic business at a growth phase
- High level of autonomy, support of ideas and putting your expertise into the best practices for the company
- Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
- Competitive remuneration, regular salary reviews and performance-based incentive schemes
- Vibrant company life: from team activities to global celebrations
- Fully remote work
Journey to FP Markets
- Initial Interview with HR (30-45 minutes)
- Interview with your future manager (45-60 minutes)
Skills mentioned
FP Markets is an Australian Forex & CFD broker that was established in 2005. With over 15 years of experience in the financial services industry, FP Markets provides its partners with access to a wide range of financial markets. The firm is committed to delivering superior trading conditions equipped with cutting-edge technology and a robust platform. Clients can trade across various asset classes, including Forex, Indices, Commodities, Stocks, Bonds, ETFs, and Digital Currencies. The company prides itself on maintaining consistently tight spreads and delivering unparalleled trading conditions. As a multi-regulated broker, FP Markets operates under the oversight of numerous regulatory authorities, including the Australian Securities and Investments Commission (ASIC). The group encompasses several entities, including First Prudential Markets Pty Ltd, which is an ASIC-regulated provider of Derivatives and Forex trading services. With a strong focus on compliance and risk management, FP Markets aims to ensure a secure trading environment for both retail and institutional clients. The company's dedicated support team is available around the clock to assist traders with any inquiries or issues they may encounter. FP Markets offers innovative solutions such as real-time reporting and customizable trading conditions to meet the unique needs of its partners.
Apply for this job
Use the application link supplied with this listing to apply to FP Markets. Check the destination before entering personal information.