Warehouse Manager (Chinese Speaking)

Job Description: Warehouse Manager

Key Responsibilities

1. Warehouse Operations Management

• Take full responsibility for the daily operations and management of the Cambodia warehouse.
• Oversee the receiving, unloading, inspection, storage, sorting, packing, and dispatching of parcels.
• Organize warehouse processes to ensure parcels are handled accurately and on time.

2. Parcel & Order Management

• Arrange parcel sorting and dispatching according to orders and logistics information.
• Ensure parcels are correctly matched with orders and tracking numbers.
• Handle wrong, missing, damaged, or lost parcels and other operational issues.
• Coordinate with the delivery team to ensure parcels are handed over and delivered on time.

3. Inventory Management

• Manage warehouse inventory and ensure system records match actual stock.
• Conduct regular inventory checks and resolve any discrepancies.
• Ensure proper classification, storage, and location management of parcels.
• Minimize parcel loss, damage, and long-term storage.

4. Warehouse Team Management

• Manage, train, schedule, and assign daily tasks to warehouse staff.
• Allocate manpower according to daily parcel volume to improve efficiency.
• Monitor employee performance and ensure proper operating procedures are followed.
• Maintain good team discipline and standardized warehouse procedures.

5. Logistics & Delivery Coordination

• Maintain communication with the China logistics team, Cambodia transportation team, and delivery team.
• Monitor daily incoming and outgoing parcels.
• Arrange parcel handover to the delivery team according to shipment volume.
• Handle warehouse-related issues during transportation and delivery operations.

6. Warehouse Safety & Management

• Responsible for warehouse safety, equipment, fire prevention, and working environment.
• Ensure parcels are stored safely, properly, and in an organized manner.
• Prevent parcel loss, damage, theft, and other safety incidents.

7. Data & Reporting

• Prepare daily and weekly warehouse operation statistics and reports.
• Provide reports on inbound, outbound, inventory, and abnormal parcels.
• Analyze warehouse operational issues and propose improvement solutions.

Qualifications

• Diploma or Bachelor's degree in Logistics, Supply Chain, Warehouse Management, Business Administration, or a related field is preferred.
• Minimum 5 years of warehouse management experience, preferably in courier, logistics, e-commerce, or cross-border logistics.
• Proven experience in managing and supervising warehouse teams.
• Good understanding of receiving, storage, sorting, inventory control, and dispatch operations.
• Experience in inventory checking and handling parcel-related issues.
• Strong organizational, communication, coordination, and problem-solving skills.
• Responsible, detail-oriented, and strong in execution.
• Able to work in a fast-paced, technology-driven environment with high parcel volumes.
• Experience with WMS, ERP, or other warehouse management systems is an advantage.
• Good Chinese communication skills are preferred for daily communication with the China team.

Working Conditions

• Working hours: 7:30 AM – 12:00 PM; 1:00 PM – 5:30 PM
• Working days: Monday – Saturday
• Public holidays: in accordance with the Labor Law
• Working location: Sen Sok District, Phnom Penh