Treasury Services Specialist

Position Summary

The Treasury Service Specialist implements, supports and manages the day-to-day and servicing of the Bank’s treasury products by handling client requests and working hand in hand with the Treasury Services team, Business Banking Officers and other internal teams.

Essential Job Responsibilities

The essential functions include, but are not limited to the following:

• Reviews various Treasury Services activity reports for ongoing monitoring and periodic review.
• Contacts ACH origination customers of rejected files and provides additional training as necessary.
• Reviews Positive Pay Exception activity and contacts customers as necessary.
• Responsible for monitoring ACH Manager for the processing of exception files.
• Responsible for posting Safe Point credits daily.
• Provides new service onboarding and training for Treasury Management services.
• Provides product demonstrations to potential customers and conducts training for new/existing customers and internal teams.
• Provides direct assistance to Commercial and Business Banking customers on all deposit and Treasury Management needs.
• Monitors customer activities across all Treasury Management services and presents findings and recommendations to customers as well as to other departments, as necessary.
• Manages risk exposure relative to Treasury Management services.
• Provides timely and responsive customer service by meeting agreed-upon deadlines and commitments
• Assists with updating and developing Treasury Management procedures.
• Identifies cross-selling opportunities with existing Treasury Management customers and makes recommendations based on their needs.
• Actively participate in team meetings, provide input, and training Works closely and collaboratively with other departments in the Bank, treating all employees with respect
• Assists with Treasury Services audit research requests as needed.
• Maintains knowledge of Treasury Management policies and procedures and follows all bank policies and procedures, and compliance regulations
• Assumes responsibility for special projects as assigned.