APS.90.26 - Administration Commercial Manager

Location: Birkirkara,Eastern Region,Malta

Job Description

JOB TITLE

Administration Commercial Manager

LEVEL/BAND

MS30

DEPARTMENT

Banking

DIRECT REPORT (JOB TITLE)

Senior Commercial Manager

Overall Purpose of the Position

• To manage Operational risks and lead the first line of defence for the Commercial Banking Unit whilst also ensuring that adequate internal controls are in place and to address any deficiencies.
• To articulate detailed procedures covering both the General banking and Credit operations of the Commercial Banking Unit and to follow up the approval of these procedures by the various stakeholders.
• To lead, manage and assume responsibility of a team of Support staff including Commercial Officers, Commercial Specialists and Senior Commercial Officers..

Operational Responsibilities

• To be fully versed in the Bank’s General Banking and Commercial Procedures and maintain such procedures at all times in line with the most recent legislative and regulatory developments and the Bank’s internal policies and procedures.
• To ensure the efficient and smooth running of the activities and delegated tasks carried out by the Support team and work towards gaining efficiencies and procedural improvements.
• To perform regular support team meetings to ensure alignment within the team and discuss improvements, process efficiencies, new policies and procedures and address any shortcomings.
• To form part of and actively participate in project teams representing the Commercial Unit and to take the lead where necessary.
• To be the liaison Manager of the Commercial Banking Unit with other units within the Bank.
• To develop and manage internal controls and initiatives which would reinforce the Commercial Banking Unit.
• To be the first line of contact with the Business Risk and Control Manager (BRCM).
• To assist the Senior Manager Commercial and Head of Commercial in the setting of the Business plan and Annual objectives / KPIs, and to carry out periodical variance analysis, and recommend and implement corrective action as necessary.
• To promote and encourage a superior service across all units within the Commercial Unit by identifying trends, analysing surveys and mystery shopping results, and make suitable recommendations and follow up implementation.
• To lead and promote change processes and reengineering of business activities to improve the efficiency within Commercial Unit.
• To handle complaints and non-conformities relating to and originating from Commercial customers.
• To support the teams within the Commercial unit in the processing of their workload as necessary.
• Mentor, coach and support staff reporting directly or indirectly to him / her.
• To ensure that the Commercial teams, the Support Unit and other departments within the Bank are aligned and working towards one synced process.
• Supports management projects and participates in the development of policies and procedures, including through activity in working groups.

General Responsibilities

• To implement and monitor performance measurement systems and other techniques benchmarking the Commercial Unit’s performance.
• To appraise the performance of his/her team and ensure that the assessments are carried out on time.
• Ambassador of APS Bank and be able to actively promote the brand.
• To submit any reports and/or manage any projects and activities as may be instructed from time to time.
• To assist the Senior Manager Commercial and the Head of Commercial in the day-to-day management of the Commercial Unit.
• To offer the necessary support to Senior Manager Commercial and Head of Commercial in the management of ad hoc projects and tasks.
• Leads, inspires and coaches team members to achieve their targets while supporting their professional and personal development.
• Performs any other duties that may be assigned from time to time.
• Ensures compliance with all relevant laws, policies, and regulations as a matter of course.

Qualifications, Skills & Competencies

Mandatory

Skill

• Strong leadership and management skills to successfully motivate, coach and develop team members to reach high performance.
• Very good writing, analytical and problem-solving skills, with an ability to discern issues.
• Customer driven with strong focus on quality of service.
• Have good verbal and written communication and presentation skills.
• Excellent troubleshooting, interpersonal and negotiation skills.
• Excellent judgement and a demonstration of being decisive and tenacious.
• Be computer literate and conversant in MS Office applications as well as various Bank’s systems.
• Able to work independently and as part of a team.
• Able to communicate complex ideas clearly.

Experience

• A minimum of 5 years’ experience in the banking and financial services industry, 3 of which should preferably be in a commercial lending environment.

Qualification

• A professional qualification in banking, finance, risk, compliance or accounting would be advantageous.

Desirable

Skill

• -

Experience

• -.

Qualification

• -

Position level (1 being the highest level)

1. Head of Department
2. Managerial & Specialist Positions
3. Middle Management & Specialist Positions
4. Technical & Clerical Positions

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