Dutch Speaking Customer Support Agent - Night shift
Job description
Dutch Speaking Customer Experience Agent – Hybrid (Malta)
At ComeOn, we take the Customer Experience beyond just customer service! We’re on the lookout for friendly, people-focused individuals to join our team. If you’re a great communicator who enjoys solving problems and making someone’s day better, we’d love to hear from you.
This isn’t your average customer support role. Every day brings something different; you’ll quickly become an iGaming expert for our brands and products, supporting our players across calls, live chat, and email. From helping with account queries to guiding payment processes, your role will be all about delivering excellent service in every interaction.
Location: St. Julian’s, Malta (Hybrid)
You’re a great match for this role if you:
- Speak and write fluently in Dutch and English
- Enjoy multitasking and have strong problem-solving skills
- Are comfortable working nights shifts (Eligibility for night shifts depends on your performance)
- Have an interest in using AI tools to boost efficiency
- Have previous customer service experience (that’s a bonus!)
What You’ll Be Doing
- Support customers via calls, live chat, and email
- Handle more complex issues from start to resolution
- Approve withdrawals and process KYC documentation
- Carry out security checks to keep our players and business safe
- Willingness to take on relevant ad hoc tasks as needed
Learn and Grow with Us
Through the ComeOn Academy, you’ll get access to ongoing training, personal development opportunities, and support to help you grow your career within the company.
What’s In It for You?
- Competitive salary + bonus scheme
- Hybrid working model with flexibility between home and office
- One-time bonus to help you set up your home workspace (we are truly hybrid)
- Work remotely for up to 40 days per year from anywhere in the world
- Private health insurance and a flexible wellbeing allowance for initiatives that support your wellbeing.
- Complimentary breakfast and lunch on select days, as well as great in-office events happening throughout the week.
- Fun quarterly team events and social gatherings
A Bit About ComeOn Group
We’re a global iGaming business, home to a portfolio of exciting casino and sportsbook brands across various international markets. With 500+ talented employees across 7 locations, we’re committed to creating safe, innovative, and fun experiences for our players.
We’re proud to be a diverse team and an equal opportunity employer. All applications are considered fairly and with respect.
Want to know more about us just visit our website or any of our social media channels to take a deep dive into our culture!
Glassdoor
Skills mentioned
ComeOn Group is a prominent global operator in the rapidly expanding iGaming market, having been established in 2008. The company launched its inaugural online brand in 2010 and currently manages a diverse portfolio of over 15 successful brands across various international markets. Operating on its proprietary, award-winning platform, ComeOn Group is dedicated to delivering secure, innovative, and entertainment-driven experiences for its customers in both online casino and sports betting. The company emphasizes a multi-brand strategy to create enhanced user experiences through meaningful and distinct brand identities. With a significant international presence, ComeOn Group employs over 500 talented individuals spread across seven main locations, including its headquarters in St. Julian's, Malta, and other offices in London, Stockholm, Graz, Katowice, and Gibraltar. The company fosters a vibrant and inclusive culture, balancing hard work with a fun environment. ComeOn Group has adopted a hybrid work model, allowing employees the flexibility to work from modern office spaces designed for collaboration and creativity, or from home to support work-life balance. The company is committed to attracting and nurturing top talent, offering growth and development opportunities through a strong internal promotions program. ComeOn Group's core values include a focus on local legislated markets, data-driven decision-making, and continuous technological innovation to maintain a competitive edge in the iGaming industry. The company is also dedicated to responsible gaming and community engagement, as demonstrated by sponsorship deals with local sports clubs.
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