Gerente de operaciones

Job Summary

The Field Operations Manager provides leadership for the assigned locations in support of dealership services.

Core Duties

• Lead and manage a team of dealership service employees across an assigned geographic region.
• Oversee employee timekeeping, payroll submissions, and labor hour approvals.
• Recruit, onboard, coach, retrain, and, when necessary, manage disciplinary actions and terminations for installers and trainees.
• Develop and communicate daily installer schedules to maximize productivity and dealership coverage.
• Monitor film inventory levels, place inventory orders, and ensure material availability.
• Track daily dealership vehicle counts and staffing needs to align labor resources with demand.
• Conduct monthly dealership audits to verify operational compliance, service quality, inventory accountability, process adherence, and billing accuracy while identifying opportunities for continuous improvement.
• Serve as the primary liaison between field employees and administrative teams for payroll, end-of-day reporting, warranties, pricing, and operational support.
• Review billing reports daily, research discrepancies, and ensure all logged information is accurate and compliant prior to invoicing.
• Coordinate employee onboarding at dealership locations, including system access and account setup.
• Request employees pay adjustments to maintain accurate personnel records within company systems
• Assist with warranty processing and other operational data entry as needed.
• Coordinate new dealership account setups, including hotspot administration and operational readiness.
• Manage regional expenses and identify opportunities to improve cost efficiency while maintaining service quality.
• Review dealership rollout documentation (Go Sheets, DRFs, and related materials) to ensure successful launches.
• Build, strengthen, and maintain long-term relationships with dealership partners through consistent communication and service excellence.
• Communicate staffing schedules and operational updates with dealership management.
• Coordinate and support product demonstrations of XPEL Products, including DECG, Navigation Screen Protection, WPF, and Paint Protection pre-load items. Existing and non-existing accounts to further grow our territories.
• Plotter maintenance and repairs
• Perform additional duties and special projects as assigned.

Basic Qualifications

• 3 years working in dealership or related experience.
• High School Diploma, GED, or equivalent
• 18+ years old with 2 years of driving experience.
• Must have a current and valid driver’s license with a clean driving record.
• Must meet insurability requirements under the company’s motor vehicle insurance policy.
• Excellent communication, interpersonal, analytical and problem-solving skills
• Make appropriate judgments, keeping customer service, safety, and time sensitivity a priority.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to multi-task with a sense of urgency
• Ability to lift 25 lbs on occasion.
• Travel between assigned locations required

XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.