Area Manager

Purpose:

To coach, inspire and develop the Retail Store Teams (and Departmental Business) in delivering a true brand experience for Clarks consumers.

To coach, inspire and develop the Store Teams in driving volume and generating strong profits for the business, while clearing aged stocks quickly and effectively

To take ownership of building the brand aligned to the commercial strategy across the retail estate

To take ownership of the total store handling KPI’s, delivering on set objectives across monthly, quarterly.

To manage positive and constructive relationships with mall operation managers.

Accountabilities:

Monitor & ensuring all store are operating as per SOP and Guideline

Mange & ensure operational efficiency in each store

Review & Work for improving of enthusiastic and professional standard of customer service

Providing leadership by example & direction to all employees

Manger inventory control and meet or exceed inventory goals

Providing decision making with clear direction for performance improving or solve problem

Setting employee and team goals and appropriate rewards for achievements

Recruitment, training, development and succession of high performing, results driven associates

Coach, monitor and develop team member for improved performance and recognize excellent

Conduct performance appraisals for and coach development for staff on a regular basis

Coordinate & manage quarterly stock take flow procedure & completion

Key Outputs/Results: -

Brand visibility, image and awareness in the store and competitor

Retail/ Outlet management and high standards of customer service

Highly motivated, professional and effective team

Proven track record in managing retail stores, sales driven operation savvy

People oriented and administration

Essential Knowledge:

In-depth knowledge and experience of Malaysia Retail market

Proven track record in managing multiple stores

Experience in people behavioural development and leading successful teams

Experience in building and developing (coaching) store team member

Knowledge of wider retail and sales environment and current trends

Technical

Skills

Planning and organising

Commercial awareness

Drive and self-development

Time management and delegation

IT literate; ability to use excel, word, PowerPoint

Fluent in English, Bahasa and preferable with Mandarin (written and oral)

Business agility in a fast-moving retail environment

Working independently, using initiative and judgement to lead decisions

Excellent communicator

Successful Experience:

Area management experience 2+ years

Retail experience in a footware, apparel 2+

Experience in Malaysia retail market 2+ years