Customer Support Specialist
Penerangan kerja
- Handle customer inquiries via live chat and email as primary channels, with occasional outbound calls for follow-ups and verification
- Diagnose, troubleshoot, and resolve customer issues accurately and efficiently
- Manage returns, exchanges, refunds, and customer complaints in line with company guidelines
- Maintain accurate and detailed records of customer interactions in the CRM system
- Provide timely updates to customers on case progress and resolution status
- Handle complex or unresolved cases by escalating them to the relevant internal teams
- Ensure proper escalation of issues for investigation and resolution
- Gather and escalate customer feedback to support continuous improvement
- Maintain high standards of professionalism, empathy, and service quality in all interactions
- Support the achievement of CSAT and other performance KPIs
- Able to work on site
- Minimum 1 year of experience in Customer Service, Technical Support, or Contact Center environment
- Minimum Diploma in any field
- Strong typing skills with high accuracy for real-time case handling
- Ability to multitask and manage 3 to 5 live chat conversations simultaneously
- Comfortable working in a fast-paced environment with frequent updates and changes
- Strong communication skills, both written and verbal
- Good problem-solving and troubleshooting abilities
- Experience using CRM systems or support tools is an advantage
- Strong sense of accountability, ownership, and customer focus
- Reliable with strong attendance and punctuality record
- Flexibility to be assigned to support different regions on an ad hoc basis
- Languages: Bahasa( Indonesian), Malay and English are needed.
- Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
- Final benefits may vary depending on the location.
Kemahiran yang dinyatakan
inDrive is a rapidly growing, global mobility and urban services platform operating in over 1,100 cities across 48 countries. Primarily known for its ride-hailing app – consistently ranked among the world’s most downloaded – inDrive is expanding its offerings to include intercity transportation and delivery services. The company distinguishes itself through a commitment to fair pricing and empowering local communities. Beyond its core business, inDrive actively pursues social impact through inVision, its non-profit arm, focusing on initiatives that advance education, gender equality, and community development. With a mission to challenge injustice through fair choices, inDrive offers a dynamic and purpose-driven environment for professionals seeking to contribute to a globally impactful organization.
Mohon kerja ini
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