Manager, Site Reliability Engineering

1.

Leadership & Strategy

• Lead,
• mentor, and grow the SRE team; set clear goals, on-call structure, and career
• paths.
• Define
• and own SRE strategy, roadmap, and best practices aligned with business and
• compliance requirements.
• Drive
• a culture of reliability, automation, and blameless postmortems.

2.

Reliability & Availability

• Own
• SLAs, SLOs, and SLIs for all production platforms (core banking, APIs,
• payments).
• Ensure
• 99.9%+ availability of critical services and lead efforts to eliminate single
• points of failure.
• Manage
• capacity planning, scalability, and disaster recovery (DR/BCP) strategies.

3.

Infrastructure & Automation

• Own
• and evolve our cloud and on-prem infrastructure (AWS/Azure, Kubernetes, Docker,
• Terraform).
• Drive
• Infrastructure as Code (IaC), CI/CD, and GitOps maturity to enable safe,
• frequent releases.
• Lead
• automation of operational toil, provisioning, and configuration management.

4.

Incident & Problem Management

• Own
• the incident response lifecycle - detection, escalation, resolution, and
• post-incident review.
• Build
• and improve monitoring, alerting, logging, and observability stacks
• (Prometheus, Grafana, ELK/Datadog, PagerDuty).
• Act
• as final escalation for P1/P2 incidents.

5.

Security & Compliance

• Partner
• with Security and Compliance to ensure infrastructure meets PCI-DSS, NDPA, CBN,
• and ISO 27001 requirements.
• Embed
• security, secrets management, and vulnerability remediation into SRE practices.
• Own
• change management and audit readiness for infrastructure changes.

6.

Collaboration

• Collaborate
• closely with Software Engineering, Product, Security, and Client Success to
• ensure reliability is built-in.
• Provide
• technical guidance to engineering teams on resilient architecture patterns.

Requirements

Experience

• 5+

years in DevOps / SRE / Infrastructure Engineering, with 2+ years in a team

lead role.

Proven

experience managing highly available, high-transaction systems in fintech,

banking, or large-scale B2B SaaS.

Strong

track record managing production incidents and on-call teams.

Technical

Skills

• Deep
• expertise in Linux, networking, and distributed systems.
• Strong
• hands-on experience with AWS (EC2, EKS, RDS, VPC, IAM, CloudWatch) or Azure.
• Expert
• in Kubernetes, Docker, Terraform, or Ansible.
• Proficiency
• in at least one scripting/programming language: Python, Go, or Bash.
• Experience
• with CI/CD tools (Jenkins, GitLab CI, GitHub Actions, ArgoCD).
• Solid
• understanding of monitoring/observability tools (Prometheus, Grafana, ELK,
• Datadog, New Relic).

Nice

to Have

• Experience
• with core banking systems, payment switches, or ISO 8583.
• Experience
• with database reliability (PostgreSQL, MySQL, MongoDB, Redis).
• Certifications:
• AWS Solutions Architect / DevOps Engineer, CKA/CKAD.
• Experience
• with service mesh (Istio/Linkerd) and chaos engineering.

Soft

Skills

• Excellent
• leadership, communication, and stakeholder management.
• Strong
• analytical and problem-solving mindset under pressure.
• Ability
• to balance operational rigor with delivery speed.

Benefits

Qore provides the rare

opportunity to make history in the financial space for Africa by Africans,

while working with the smartest, brightest & coolest minds in Africa. Our

people & culture team continuously thinks of innovative ways to improve employee

experience and some of the other benefits of working with Qore includes:

• Very competitive and rewarding pay
• Flexible work option (i.e., Remote work)
• Paid Lunch for onsite work
• Lifelong Learnings