AI Engineer (m/w/d)
Functieomschrijving
A client is looking for an AI Engineer to strengthen their Conversational AI teams. The consultant will focus on preparing enterprise data and knowledge for advanced AI assistants and applying evaluation frameworks across single-turn, multi-turn, simulated, and agentic scenarios. In this role, the consultant will help ensure AI assistants provide accurate, grounded, and reliable support to advisors.
Key responsibilities
- Collaborate within a scrum team to prepare, structure, enrich, and validate enterprise data for AI knowledge bases and AI Chatbots.
- Build and maintain data pipelines in Databricks to process structured and unstructured data for AI knowledge bases.
- Apply evaluation frameworks to test advanced chatbots across single-turn, multi-turn, simulation-based, and agentic scenarios.
- Prepare, clean, transform, and enrich source data to improve the quality and reliability of information used by AI assistants.
- Create and maintain evaluation datasets covering realistic conversations, complex cases, edge cases, and multi-step workflows.
- Implement automated testing, monitoring, and quality gates for changes to data, prompts, models, retrieval, and orchestration.
- Deploy and manage cloud infrastructure using Infrastructure as Code, particularly Azure Bicep and CI/CD pipelines.
- Analyse evaluation results and translate findings into improvements across knowledge, retrieval, prompts, tools, and application logic.
- A strong engineering and data-quality mindset, with an affinity for Agile development.
- A proactive, hands-on approach to solving complex AI-quality and cloud-engineering challenges.
- Strong critical thinking, ownership, and accountability for production-ready solutions.
- Excellent communication skills and a customer-centric attitude.
- A relevant HBO or university degree and fluency in English.
- Strong proficiency in Python and experience with data engineering and automated testing.
- Hands-on experience with Azure, Databricks, DevOps, CI/CD, and Infrastructure as Code, preferably Bicep.
- Experience building data pipelines and preparing structured and unstructured enterprise data for AI knowledge bases and RAG applications.
- Experience applying evaluation methods to advanced chatbots, including multi-turn, simulated, and agentic interactions.
- Familiarity with Context Engineering, Agentic AI, Function Calling, retrieval strategies, and tool use.
All our positions are open to both women and men and are, of course, open to people with disabilities.
All our positions are open to both women and men and are, of course, open to people with disabilities.
Vaardigheden genoemd
The story of HELPLINE is one of remarkable transformation, a journey from a promising French SME to a recognized European leader in IT user experience. Founded in 1994, the company began its mission to support companies navigating the complexities of their IT environments. In its early days, HELPLINE focused on establishing a reputation for quality and reliability within the French market, building a strong foundation centered on customer satisfaction and technical expertise. The leadership, under Bernard Lewis, held a deep conviction that sustainable performance is achieved through a harmonious balance of human talent, refined processes, and cutting-edge technology. This philosophy became the cornerstone of the company's culture and a driving force behind its steady, continuous growth for over two decades. As the digital landscape evolved, so did HELPLINE. Recognizing the increasing globalization of its clients' needs, the company embarked on an ambitious international expansion. This new chapter saw the birth of the Everience brand, which now represents HELPLINE's presence across Europe and beyond, with offices in Germany, Romania, Tunisia, Italy, and the Benelux region. This strategic growth transformed the once-local French enterprise into an international group employing over 3,700 specialists. Despite its significant growth and the integration of advanced technologies like AI and automation to enhance its services, HELPLINE has remained true to its core values. The company continues to champion a people-centric approach, believing that technology should serve and empower users, not replace the essential human element of support. Today, HELPLINE stands as a testament to its founding vision, managing IT services and digital transformation projects for over 200 clients, including half of the companies on the French CAC 40 stock index, proving that a commitment to human-centric service is a powerful catalyst for lasting success.
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