Partnership Manager
Functieomschrijving
As a Partner Manager, you will play a pivotal role in developing and managing existing strategic service and technology partnerships that drive growth and customer acquisition for Trengo. You will be responsible for identifying potential partners, building strong relationships, and collaborating with internal teams to ensure the success of partnerships. The Partner Manager will work closely with the sales, marketing, and product teams to align on goals, and execute joint go-to-market strategies.
About Trengo
Welcome to the forefront of AI-driven communication. At Trengo, we’re redefining the industry by replacing repetitive work with meaningful conversations through our AI-powered customer engagement platform. We unify communication channels and leverage agentic AI to deliver proactive, human-like service, boosting efficiency for thousands of businesses worldwide.
As a fast-moving Dutch scale-up, backed by a $36M Series A and an official WhatsApp Business Solutions Provider, we thrive on acceleration. Your expertise will drive growth: you’ll make a strategic impact, champion AI innovation, and help shape the product roadmap. You’ll do this alongside an international team guided by our Dynamic pace, Future-proof mindset, Ownership, and Open culture.
What your role looks like
Let's break down this vision into a little taste of your work at Trengo:
- You will research and identify potential partners that align with Trengo’s business goals.
- You will develop and execute business plans driving all aspects of the partner relationship to maximise growth opportunities by building territory partner strategies. Main focus will be on EMEA.
- You will gain new customers with your partners, and ensure all partners are well-positioned to deliver successful customer implementations and recommendations.
- You will negotiate and finalise partnership agreements that drive mutual value.
- You will manage and nurture existing partnerships, being the primary point of contact for assigned partners
- You will collaborate on Go-to-Market strategies that can bring further Partners gains
What you’ll bring
We’d love to meet you if:
- You have 2+ years of experience in partner management, business development, or a similar role in the SaaS industry and ideally in the Ecommerce landscape.
- You have a proven track record of successfully managing and growing partnerships that drive revenue, especially in EMEA.
- You have a self-starter attitude and possess a strong business acumen and understanding of SaaS business models.
- You have excellent communication skills in English. Any other language will be a plus.
- You have a get things done mentality with a strong drive to meet and exceed targets.
- You are proficient with any CRM software (FYI, we use Hubspot).
⚙️ Our tech & AI mindset
AI is not a buzzword at Trengo. It is part of how we build and operate. You’ll work with AI-driven features, automation, data, or tools that help us move faster and smarter. We value thoughtful use of AI that creates real value for customers and teams.
What’s in it for you?
We believe in supporting you to perform at your best and grow with us:
- 🚀 A key role where you’ll make a visible impact in a vibrant scale-up environment.
- 🌍 Hybrid working + 60 days per year to work abroad.
- 🧘 Mental health support with free sessions from on-demand psychologists (OpenUp).
- 📚 Learning budget + 2 extra days off to attend courses or conferences.
- 🌴 28 vacation days to rest, recharge, and travel
- 🚆 Travel reimbursement to our Utrecht HQ.
- 📶 Monthly internet & phone allowance to stay connected.
- 🍴 Daily warm lunches prepared by our workplace experience team when you’re at our beautiful Utrecht office.
- 💼 Pension contribution to help you plan for the future.
- 🛫 Sabbatical: After two years, enjoy up to three months away (unpaid) to rest, recharge, or see the world.
🔍 Our hiring process
- Introductory call – First conversation with our Talent team.
- Manager interview – Deep dive into experience and expectations.
- Practical assignment – Role-related, real-world challenge.
- Team connection – Meet future colleagues and confirm mutual fit.
We aim to keep the process clear, fair, and timely, and we’ll keep you informed at every step.
Join us in building the future of customer engagement — we’d love to have you on the team.
👉 Apply today and let’s grow together!
We believe great ideas come from diverse perspectives. If you’re excited about this role but don’t meet every requirement, we encourage you to apply.
Vaardigheden genoemd
At the heart of Trengo lies a vibrant and diverse culture dedicated to empowering meaningful conversations and fostering customer delight. The company's ethos is built on the belief that genuine connections are a definitive competitive advantage. This philosophy permeates every aspect of their work, from product development to customer interactions. The Trengo tribe, a talented and international team, is the driving force behind the mission to automate repetitive work, thereby unleashing the potential for high-impact, valuable conversations. This commitment to innovation and efficiency is matched by a deep-seated set of values that guide their daily operations. The team is dynamic, embracing bold experimentation and adapting quickly to deliver tangible value. They are future-proof, constantly embracing new technologies to work smarter and amplify their collective impact. A strong sense of ownership is ingrained in the culture, with every team member driving success collectively and holding themselves accountable. The work environment at Trengo is a microcosm of the world, a place where different languages, cultures, and perspectives converge to create a uniquely welcoming and inclusive atmosphere. This diversity is not just celebrated but is considered a cornerstone of their success, fostering fresh ideas and a supportive community where everyone can be their authentic self. The company's vision is clear: customer delight always wins. They believe that delight is the secret ingredient for customer retention and loyalty, a value that can be nurtured across the entire customer journey. To achieve this, Trengo is committed to creating a world where support teams feel less overwhelmed and have more fun, relying on helpful AI colleagues to handle routine tasks so they can focus on high-value moments. This people-centric approach extends to their own team, with a strong emphasis on personal and professional growth, ensuring that as Trengo grows, so do its people.
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