Billing Support
Paglalarawan ng trabaho
ABOUT THE ROLE
The primary role of the Billing Support is to generate invoices from completed service events and create new service events upon customer request. A professional and friendly image is to be conveyed always. Excellent administration service is to be applied with each task.
KEY RESPONSIBILITIES
- Manage and apply credit memos for customers.
- Processing and closing job tickets (i.e., invoicing).
- Complete all invoicing for jobs completed the prior day.
- Email invoices to customers.
- Enter invoices into various portal platforms.
- Communicate with customers regarding monthly Past Due statements.
- Facilitate billing transactions and ensure the client files are updated with payments or credits (i.e., collecting COE payments, entering checks/credit card payments/ACH payments).
- Handle billing inquiries from customers.
- Review account records to discover and raise any outstanding debts or other inconsistencies in customer accounts.
- Communicate with customers regarding any invoice/payment discrepancies.
- Send all XOIs to customers.
- Audit Cod, Final Review Queue.
- Capex Purchase orders and invoices.
SKILLS AND QUALIFICATIONS
Educational background required / desired:
- At least 1 year of College/preferably accounting related course.
Work experience required / desired:
- Data Entry and background in reading invoices/preferably accounting related role.
Years of experience required / desired:
- 1+ years' experience in Billing.
Communications skills (English Proficiency) required / desired:
- Excellent (at least 8/10)*
MS Office applications proficiency required / desired:
- Excellent (at least 8/10)*
Otherqualifications
- Exceptional accuracy and attention to detail
- Excellent mathematical aptitude
- Proficient in MS Office Suite
- Excellent telephone etiquette customer service skills
- Ability to multi-task and prioritize with organizational and time management skills
- Able to work on weekend shifts
Mga kasanayang nabanggit
At Origo BPO, we believe that exceptional business outcomes come from exceptional teams working together with clarity and purpose. As an Australia-based business process outsourcing firm, we specialize in building dedicated remote teams for mid-market companies, with particular expertise serving field service businesses across multiple sectors including SaaS, healthcare, legal, and telecommunications. Our approach is different from traditional BPO providers. We don't just recruit low-cost labor and wish you good luck. Instead, we create and execute Value Creation Plans that fix operations issues, increase your team's productivity, and automate workflows with technology. With over 1,000,000 transactions processed for service businesses, we bring specialized industry knowledge that helps mid-market executives scale their back-office operations at a fraction of the time while reducing overhead and improving cash flow. We hire, train, and co-manage your dedicated remote team members across all back-office functions from call to cash. Our Origo Academy empowers team members to improve daily through comprehensive training and tools. We're proud to maintain a 96.3% staff retention rate and a Net Promoter Score of 67, demonstrating our commitment to both our clients and our people. Our guaranteed KPIs mean we tie our compensation to performance - if we fail to deliver, we take a pay cut. That's how much we believe in what we do.
Mag-apply para sa trabahong ito
Use the application link supplied with this listing to apply to Origo BPO. Check the destination before entering personal information.