IT Specialist

SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world.

For 65 years, the Group has been working alongside cities and regions to contribute to their development by creating, improving and modernising their infrastructure and transport systems, throughout the life cycle of their projects. SYSTRA is involved from the earliest stages of design through to the testing, deployment and maintenance phases. The company provides all its services in over 80 countries worldwide and generates 74% of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and energy transition, in order to invent the mobility of tomorrow.

Context

The position is responsible for handling all hardware and software requirements of the Company, to include the canvassing, purchasing, inventory, monitoring, and assessing all relevant and related Information Technology (IT) needs. The position will also establish and ensure the data security and network security of SYSTRA Philippines and resolve the day-to-day IT issues and requirements of the workforce.

Missions/Main Duties

• Provides troubleshooting/support for technical problems reported by end users on hardware, software, communication, or network-related problems; independently resolves routine problems; and, recognizes issues that require a higher level of expertise and refers them to appropriate personnel within SYSTRA Group IT.
• Manages and participates in the installation of operating systems and/or system upgrades/configuration.
• In coordination SYSTRA Group IT, installs, and maintains network hardware and operating system software on computer network.
• Ensures that a current backup of all system information is properly maintained.
• Installs, configures and monitors hardware and software performance of Company computers, servers and network equipment, to include routers, switches, printers, and storage systems.
• Ensures protection and security of the network server against unauthorized uploading, downloading, and transferring of saved files.
• Leads all procurement activities for all IT-related equipment, to include canvassing of suppliers/vendors, negotiating of prices/terms of payment, preparing purchase orders, and ensuring that goods and services are received in full and in satisfactory condition.
• Ensures that the delivery of IT services and equipment within the Company is done according to schedule in order to avoid delays in submission of deliverables by end users.
• Researches and evaluates various hardware and software technologies; assists with analysis and recommendation of hardware/software solutions for end users; maintains updated knowledge related to technical advances and market prices of hardware, software and other IT equipment.
• Configures, documents and distributes new equipment and software to users; maintains memorandum receipt records; and prepares and maintains an updated inventory of all computer equipment, data communication equipment, and network software versions.
• Analyzes system failures, notifies appropriate personnel, and takes appropriate action (including internet downtime).
• Drafts technical documentation, standard operating procedures and Company guidelines in consultation with SYSTRA Group IT, local IT consultant/s and local Corporate Support Services Manager.
• Participates in meetings, training sessions and workshops related to the delivery of IT services for the Company, and for compliance with SYSTRA Group policies.
• Performs other related duties, as assigned.

Profile/Skills

• Principles, practices, and procedures of information systems maintenance and operations.
• Methods, tools, and techniques of testing, troubleshooting, problem solving, and maintaining hardware and software related to computers, mobile devices, audio visual, network, and communication systems.
• Computer equipment maintenance procedures, hardware configurations, and operating principles.
• Network and computer operations, terminals, printers, modems, and communications equipment; network operating systems; network topologies and software.
• Computer software applications, including word-processing, spreadsheets, databases, and graphics applications.
• Degree from an accredited college in computer science, information technology, electronics, or a closely related field.
• Minimum of five (5) years of experience performing similar duties as an Information Technology Officer.

Systra is an equal opportunities company; this position is open to all applicants.

Workplace Type

On-site