Senior Training Manager
Paglalarawan ng trabaho
Are you a strategic Learning & Development leader who knows how to turn training into measurable business results?
We’re looking for a Senior Training Manager to lead our training strategy, develop high-performing training teams, and drive continuous improvement across our learning programs.
What You’ll Do
• Lead the overall training and development strategy aligned with business goals
• Manage, coach, and develop Training Managers, Trainers, and learning teams
• Design and implement impactful training programs and learning initiatives
• Partner with Operations, Quality, HR, and other stakeholders to address performance gaps
• Track training effectiveness through KPIs, learning metrics, and business results
• Drive continuous improvement across training processes, programs, and methodologies
• Present training insights and recommendations to senior leadership
• Ensure training programs and materials remain relevant, consistent, and aligned with business needs
What We’re Looking For
• 5+ years of experience in Training/Learning & Development, preferably in a BPO or fast-paced corporate environment
• Proven experience managing training teams and/or Training Managers
• Strong background in training strategy, learning program development, and performance management
• Excellent communication, presentation, and stakeholder management skills
• Strong analytical and problem-solving abilities
• Demonstrated ability to lead teams and drive measurable improvements
• Amenable to work onsite in Global One, Eastwood, Quezon City
• Amenable to work on a dayshift schedule
If you're a training leader who is passionate about people development, performance, and business impact, we’d love to hear from you!
Mga kasanayang nabanggit
At Probe Group, we believe meaningful customer experiences come from people empowered by technology, not replaced by it. Our team of over 19,000 professionals across the globe combines digital innovation with a people-first approach, crafting exceptional experiences that consistently exceed client expectations. We're diverse, empowering, accountable, innovative, customer-obsessed, respectful and empathetic - values that unite our house of brands including Probe CX, Innovior, Convai, MicroSourcing and Beepo. Our culture champions the human element, bringing crucial empathy, understanding and personal connection to every interaction. We build digital environments that foster both customer satisfaction and employee fulfillment, working as one team across 17 service delivery centres in four countries. With 45 years of experience amplifying human capabilities with technological excellence, we help clients become modern digital organisations where technology enhances the human touch. From our early roots in Australia, we've expanded globally while maintaining our commitment to continuous improvement, innovation, and doing work that truly matters.
Mag-apply para sa trabahong ito
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