API Support Engineer
Opis stanowiska
As a Developer Support Engineer, you’ll be a trusted technical partner for developers and customers integrating with the Asana platform. You’ll focus on API-related troubleshooting, developer workflows, and integration challenges - helping customers build reliably and confidently on top of our APIs. This is a hands-on role requiring basic programming skills, strong analytical skills, API debugging expertise, centered on delivering high-quality, developer-first support, combining technical depth with clear, empathetic communication.
In this role, you’ll work closely with customers to understand their use cases, diagnose complex technical issues, and advocate for improvements to our APIs and platform capabilities. You’ll collaborate cross-functionally with Engineering, Product, and Developer Relations to drive scalable solutions, share developer insights, and improve the overall integration experience. You’ll thrive here if you’re technically curious, detail-oriented, and passionate about helping developers succeed through thoughtful, durable solutions—not just quick fixes.
This role is based in our Warsaw office with an office-centric hybrid schedule. Along with most Asanas, you’ll work from this office in person on Mondays, Tuesdays, and Thursdays. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements.
You will:
- Provide technical support to customers, including debugging, troubleshooting and resolving API-related issues. Given the complexity and breadth of Asana's use across many industries, this is not a typical "question and answer" support role.
- Triage and escalate API-related bugs and critical issues to R&D teams.
- Support developers through email, our community forum, and live chat, ensuring they can successfully build on our platform.
- Monitor internal Slack channels for urgent API support requests.
- Collaborate with R&D teams to understand our API and influence improvements based on customer feedback.
- Assist with API releases by communicating changelog updates and deprecation notices.
- Review and approve third-party app integrations based on security and compliance guidelines.
- Update developer documentation to clarify API usage and best practices.
- Act as a liaison between API teams and Customer Support to ensure smooth communication about upcoming releases and changes.
- Provide customer communication support during incidents involving API, webhooks, or event streams.
About You:
- 3+ years of experience in technical support, developer support, application development or a related role.
- Experience developing or integrating applications using APIs (including personal projects).
- Strong written and verbal communication skills in English, with the ability to explain technical concepts to both technical and non-technical audiences.
- Strong understanding of REST API fundamentals (HTTP methods, JSON, pagination, query parameters, request bodies/responses).
- Ability to write and debug scripts in JavaScript or Python to interact with APIs.
- Excellent troubleshooting and debugging skills, with the ability to interpret error messages and resolve API-related issues.
- Experience working cross-functionally with engineering, product, and support teams.
- Comfortable with and has experience working in fast-paced, agile, and ambiguous environments while working in a consultative manner with customers
Nice to Have
- Understanding of OAuth concepts and authentication protocols.
- Basic Git proficiency.
- Familiarity with webhooks and event-driven architectures.
- Experience with command-line tools and basic Linux/Unix navigation.
- Prior experience in developer relations, technical writing, or API advocacy.
- Experience working with the Asana API or similar productivity tool APIs.
- Experience with PowerBI and/or Tableau custom connectors
- Public speaking, blogging, or content creation about technical topics.
What we offer
- Generous, transparent and fair compensation system (base salary and generous Restricted Stock Unit for Asana Inc.)
- Contract of Employment (with 50% tax deductible costs for author’s rights usage for Engineers)
- Health insurance with dental and travel coverage (Lux Med)
- Lunch catering on the days that you work from the office
- Career growth budget
- Home office setup budget
- Gym/Fitness reimbursement
- Fertility healthcare and family-forming support with Carrot
- Mental health support in Modern Health
- Group life insurance
- MacBooks with all necessary accessories
For this role, the estimated base salary range is between 15 417 - 16 980 PLN gross monthly on the contract of employment (UoP). The actual base salary will vary based on various factors and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base compensation range for this role may be modified.
Our total compensation consists of base salary and equity (RSUs).
#LI-Hybrid #LI-AZ
About us
Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.
Wspomniane umiejętności
Asana's story begins with two bright minds at Facebook, Dustin Moskovitz, a co-founder of the social media giant, and Justin Rosenstein, an engineering lead. While revolutionizing social networking, they encountered a common yet significant hurdle within their own teams: 'work about work.' This referred to the endless stream of emails, meetings, and status updates that, while intended to coordinate efforts, often became a distraction from the actual tasks at hand. They recognized the need for a tool that could bring clarity and focus to team collaboration, a way to manage projects and tasks seamlessly without the surrounding noise. This realization sparked the idea for a new kind of productivity tool, one they initially developed for internal use at Facebook, called Tasks. In 2008, driven by the conviction that their solution had broader applications and could help teams everywhere achieve their goals more effectively, Moskovitz and Rosenstein left Facebook to embark on a new venture: Asana. Their mission was ambitious yet straightforward: to help humanity thrive by enabling all teams to work together effortlessly. The name 'Asana,' a Sanskrit term for a yoga pose, was chosen to reflect the balance, focus, and flow they aimed to bring to the world of work. After a period of intensive development and refinement, Asana officially launched out of beta in November 2011, offering its platform for free. The commercial version followed in April 2012, marking a significant milestone in the company's journey. From its headquarters in San Francisco, Asana began its ascent, steadily gaining traction among businesses of all sizes looking for a better way to organize, track, and manage their work. The platform's intuitive design, coupled with its powerful features for project management, task assignment, and progress tracking, resonated with a growing user base across diverse industries. Over the years, Asana has continued to innovate, introducing mobile applications, expanding its feature set with capabilities like Goals, Portfolios, and Workload, and integrating with a multitude of other essential business tools, solidifying its position as a leading work management platform.
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