IT Operations Engineering

About Finom Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform. We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe. Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain. At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole. Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.

We're looking for a proactive, automation-minded IT Operations Engineer to help us shift from a traditional reactive Service Desk to a high-efficiency IT Operations model! In this role, you’ll help keep our tech infrastructure stable, secure, and automated so our team can move fast and scale effectively.

You'll play a key part in creating a smooth, hassle-free IT experience for everyone across the company balancing day-to-day systems administration and user support with building smart automations that boost our overall efficiency and security.

What you'll be doing

• Identity, Access and System Administration
• Identity & Access Management (IAM): Administer and maintain the core Identity Provider (JumpCloud), ensuring seamless Single Sign-On (SSO) and access governance across all corporate applications.
• Provisioning & Lifecycle: Manage the complete employee IT lifecycle, including automated onboarding (account creation, equipment setup) and offboarding (data archival, access revocation) for employees through JumpCloud, Google Workspace, Torii.
• Application Administration: Perform full backend management of critical internal platforms, including the Atlassian Suite (Jira, Confluence), Slack, and Notion.
• Jira Cloud Administration: Implement and optimize the IT Service Management (ITSM) system, including creating projects, configuring complex workflows, developing request types, and building automations to streamline internal processes.
• Endpoint Management and Security
• Unified Endpoint Management (UEM): Implement, configure, and maintain device policies across all corporate endpoints (Windows, macOS) using JumpCloud.
• Software Deployment: Install, update, and remotely deploy software across the user base, utilizing automation and scripting to minimize manual intervention.
• Security & Compliance: Actively support security initiatives, enforcing "Least Privilege" principles and assisting with audit readiness and compliance efforts (DORA, ISO 27001, SOC2).
• Access Governance: Utilize tools like Torii to monitor SaaS application usage and access risks, ensuring compliance with established security policies.
• IT Operations and Infrastructure
• High-Value Support: Serve as the escalation point for technical issues, performing deep-dive troubleshooting for hardware, software, network connectivity, and application problems.
• Asset Management & Logistics: Own the process for IT equipment procurement, inventory tracking, and hardware logistics, ensuring accurate asset records and efficient allocation.
• Proactive Improvement: Identify ticket trends and root causes, collaborating with other teams to develop solutions and automations that eliminate recurring incidents ("Automation First" mentality).

Who you are

• 5+ years of experience in an IT Support or Systems Administration role.
• Expertise in administering and troubleshooting Windows and macOS.
• Strong practical experience managing Identity and Access Management (IAM) using JumpCloud or a similar Identity Provider for SSO, SCIM, and policy enforcement.
• Hands-on experience configuring and managing endpoints via MDM (JumpCloud MDM, Intune, Jamf).
• Experience administering Google Workspace or Microsoft 365.
• Familiarity with ITSM platforms (preferably Jira Service Management).
• Fluent English communication skills (written and spoken).

Nice to Have:

• Experience with scripting to automate IT administration tasks.
• Familiarity with security and compliance frameworks (ISO 27001, DORA, SOC2).
• Experience working with SaaS governance tools (like Torii).
• Prior experience in a high-growth, modern infrastructure environment.

What You Will Get In Return

Make a genuine impact on the product Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product. Work in the EU Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe. Become a stock options holder Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders. Receive unwavering support and care Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling. Work & Swim program Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views. Equal Opportunity Statement At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.