Customer Support Officer
Job description
What if your next job lets you simplify payments for millions, every single day?
Join Nexi and be part of a collaborative, inclusive workplace where you can learn, grow, and make an impact everyday.
About Nexi
At Nexi, we're simplifying the future of digital payments. As one of Europe's leading payment companies, we combine international scale with the dynamism of a fast-moving tech company. With over 9,000 colleagues across more than 25 countries, we're shaping how people and businesses pay and interact every day. Here, your skills, curiosity, and ambition don't just support the business. They help shape what comes next.
About Your Future Role
Responsibilities
- Performs system monitoring trough specified applications and tools
- Raise incident reports, tracks ongoing issues, provides proper and up to date information to relevant teams
- Uses computerized system for tracking, information gathering, and/or troubleshooting
- Uses established procedures, but can deviate when needed, and requires only general supervision
- Handles customer service inquiries and problems via the telephone or email
- May receive and respond to customer service inquires via mail, fax, or email
- Working in 24/7 shifts
Essential
Qualifications
- High school diploma or equivalent experience
- Knowledge of banking & association rules and regulations
- Fluent in English
- Very good knowledge of Microsoft tools
- Ability to read, write, type, complete basic arithmetic and multitask
- Customer service and research skills required
What’s in it for You?
- Attractive salary and a competitive benefits package to reward your expertise and contributions
- Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
- Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
- Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential
Life and Culture at Nexi
Working at Nexi means collaborating across teams, markets, and disciplines to solve complex challenges and deliver meaningful results. You'll be part of an environment where knowledge sharing, continuous improvement, and teamwork are part of everyday life. Discover more about our culture, values, and what it's like to be part of Nexi on our Life at Nexi page.
Diversity and Inclusion Commitment
At Nexi, diversity and inclusion are at the heart of who we are. By embracing differences and fostering respect, we build a culture where every individual has the opportunity to learn, grow, and succeed.
Next starts with you, everyday
At Nexi, our next idea, our next innovation, starts with you. Join us today.
Skills mentioned
Nexi is the leading European PayTech, dedicated to transforming the landscape of digital payments for both businesses and consumers across Europe. Our customers face challenges related to managing payments securely and efficiently, which is why we strive to deliver innovative solutions that empower them. With an ever-growing presence in more than 25 countries, we offer a comprehensive range of payment services tailored to meet the diverse needs of medium and large enterprises, small businesses, public sector institutions, and consumers alike. We drive progress by simplifying transactions and fostering closer relationships among stakeholders. The merger of Nexi, Nets, and Sia has positioned us as a pioneer in the payment technology space, resulting in the largest acquiring network across Europe. With approximately 3.1 million merchants and over 140 million cards issued, we have established ourselves as a reliable partner for the financial institutions we serve. Our ambition to shape a cashless Europe reflects our dedication to providing the simplest, fastest, and safest payment solutions, ensuring that the future of transactions is digital and accessible for all.
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