Contract Bank FXIT Production Support (Site Reliability Engineer)

Job description:

• Incident Management &Post Mortems: Rapidly respond to production incidents affecting the trading platform with data-driven decision-making, minimizing downtime and financial impact. This includes identifying, investigating, and resolving application/infrastructure issues, ensuring timely and concise communication updates, and leading root cause analysis with blameless post-mortems. Drive strategic follow-ups and automation opportunities to reduce repeat occurrences of issues.
• Availability, Monitoring& Automation: Maintain the overall availability of the trading platform. Enhance application health monitoring, implement automation to reduce manual intervention, and improve system resilience, with a key focus on conducting and observing Start of Week/Day checks and acting on monitoring alerts. Set up new and maintain existing monitoring environments, and maintain oversight of high-profile technology processes, particularly those relating to exchange obligations.
• Change & Release Management: Implement application releases and maintain oversight of infrastructure patching schedules (may include some Out of Hours activities). Enforce and adhere to change management policies.
• Disaster Recovery &Business Continuity: Actively participate in Disaster Recovery &Business Continuity Plan exercises (may include some Out of Hours activities).
• Collaboration & Project Support: Partner with development teams, Project Managers, and Functional Business Analysts to design, deploy, and introduce new functionality and enhancements to the trading platform, ensuring fault-tolerant, scalable solutions aligned with business goals. Respond to user queries and requests in a timely manner.
• Governance &Compliance: Enforce and adhere to incident and problem management policies, as well as bank-specific non-financial risk frameworks.
• Mentorship & Continuous Improvement: Support the growth of junior team members and promote a culture of engineering excellence and continuous improvement. Actively participate in local, regional, and global process improvement initiatives.
• Wider Technology & Bank Initiatives: Engage in wider Technology & Bank-wide initiatives such as Engineering Days, Hackathons, Volunteering, Lunch and Learns, Data Science challenges, and Employee Resource Group events.

Requirements

• A bachelor's degree or higher, preferably in the field of Science, Technology, Engineering or Mathematics (STEM).
• 5yrs+ proven industry experience in a Production Support, Site Reliability Engineer, or DevOps role within a Trading or Financial Services Environment.

Mandatory Skill

• Familiarity with Agile software development concepts and wider processes within the Software Development Life Cycle.
• Strong technical skills in Linux/Unix systems, SQL, shell scripting, and programming languages such as Python, Java, etc.
• Strong experience with monitoring and observability tools(Prometheus, Grafana, Splunk, Geneos, Open Telemetry).
• Familiarity with cloud platforms, containerization (e.g., Kubernetes, Docker), and CI/CD pipelines.
• Have a strong understanding of the trade lifecycle and fundamental trading systems. Knowledge of FX products or any other asset classes.
• Self-motivated, proactive in nature, and ability to work independently; as well as collaboratively in a global organization.

Preferable skills/experiences

• A problem solver who thrives in high-pressure environments and balances technical expertise with business insight.
• Strong communicator, capable of discussing complex technical issues to a range of stakeholders.
• Deep understanding of the critical role support plays in a large, complex technology divisions within financial organizations.
• Passionate about automation, with hands-on experience inbuilding tools that reduce manual effort and operational risk.
• An accomplished technical professional that leads by example.