Data Center IT Technician

About the role

According to Alibaba Cloud's requirements, perform 7*24 or 5 *8-hour IDC data center duty. According to the service SLA requirements, respond to events and execute work orders, including temporary work.

Key responsibilities

• According to Alibaba Cloud's requirements, perform 7*24 or 5*8-hour IDC data center responsibilities
• Respond to events and execute work orders, including temporary work, according to service SLA requirements
• Discover and identify risks through inspections using IDC data center environment and monitoring system
• Quickly and accurately handle emergency events according to EOP process
• Complete event data recording and preliminary event report output
• Proficiently use work order system and SOP standard operating procedures
• Independently complete all work orders, ensuring zero errors and SLA compliance rate
• Complete engineering survey, on-site work, sporadic construction, and problem feedback as required
• Perform installation, shelving, deployment, and maintenance of IDC data center switches, servers, cables and other equipment

About you

• Familiar with IDC data center environment and monitoring system
• Familiar with IDC data center switches, servers, cables and other different types of equipment
• Familiar with work order system and SOP standard operating procedures
• Basic knowledge of IT equipment
• Clear and logical expression with polite listening skills
• Team spirit with mutual support and assistance
• Self-discipline and self-management ability
• Local language + English, or Local language + Chinese proficiency