Floor Manager

Job Responsibilities – Floor Manager

• Oversee daily front-of-house operations to ensure smooth service and an enjoyable dining experience.

• Supervise, train, and guide service staff, assign duties, and coordinate shift schedules.

• Manage reservations, seating arrangements, and guest flow to ensure efficient table turnover.

• Handle guest enquiries, special requests, and complaints promptly and professionally.

• Coordinate with the kitchen and bar teams to ensure accurate orders and timely service.

• Conduct pre-service briefings on menu items, daily specials, reservations, and service arrangements.

• Maintain high standards of table presentation, cleanliness, hygiene, and staff grooming.

• Monitor dining area supplies and coordinate replenishment of service items and beverages.

• Oversee billing, payment collection, and daily cash reconciliation in accordance with company procedures.

• Assist with private dining events, group bookings, and promotional activities.

• Ensure compliance with food hygiene, workplace safety, and company service standards.

• Report operational issues, staffing needs, and maintenance requirements to the Restaurant Manager.