IT MAC SUPPORT SPECIALIST

Job Description:

The IT support specialist is to provide technical support to our enterprise customers.The ideal candidate will be deployed offsite and will be on a 5-day work weekschedule. He/She will be grown to lead a team if the performance is outstanding.

Responsibilities

• Provide advanced support for Windows 11, macOS, and Apple devices [ipad/iphone].
• Manage device provisioning, configuration, imaging, and deployment for both Windows and Mac environments.
• Perform break-fix support for hardware, software, and mobile devices.
• Troubleshoot and resolve:
• BitLocker / Filevault encryption issues
• BSOD/crash diagnostics
• Administer Intune for device management and deployment.
• Install, upgrade, and maintain operating systems, applications, and peripherals.
• Handle O365 support, including Word, Excel, Outlook, PowerPoint, and Access.
• Perform basic network troubleshooting, including switches, wired/wireless connectivity.
• Collaborate with internal IT teams to ensure seamless service delivery.
• Work within a ticketing system to manage multiple tasks in a fast-paced environment.

Desired Skills & Experience:

• Minimum 5 years of IT support experience in enterprise environments.
• Expertise in macOS and Intune (mandatory).
• Hands-on experience with Intune for Apple/Windows device management.
• Strong knowledge of Windows 11, BitLocker, and imaging tools.
• Proficiency in troubleshooting hardware issues and replacing components.
• Familiarity with Microsoft Office Suite and O365 administration.
• Understanding of network fundamentals and connectivity troubleshooting.
• Excellent customer service and communication skills.
• Ability to work under pressure and manage multiple tickets simultaneously.

Education:

• 1+ years of work experience with Microsoft Intune

• 1+ years of work experience with Mac

• 1+ years of work experience with Windows

Please include your current and expected salary in your resume. We regret that only shortlisted candidates will be notified.