Operations Manager

Company Overview

The Nanson is a private member’s club at InterContinental Robertson Quay, Singapore, offering exceptional hospitality, world-class cultural programming, versatile spaces, curated content, and refined dining to create a connected, collaborative community for bold, creative minds.

The Role

The role of Operations Manager will be responsible for ensuring the day-to-day maintenance, functionality, and operational readiness of all club facilities. This role oversees preventive maintenance programmes, vendor coordination, procurement of facilities-related requirements, and the upkeep of physical assets to ensure a safe, comfortable, and high-quality environment for members, guests, and staff.

The successful candidate will work closely with the General Manager and external service providers to maintain club standards while supporting cost-effective facilities operations.

Key Responsibilities

Facilities Operations & Maintenance

• Oversee the day-to-day maintenance, cleanliness, functionality, and operational readiness of all club facilities and common areas.
• Coordinate preventive and corrective maintenance, conduct regular inspections, and ensure issues are promptly resolved.
• Maintain records of maintenance, repairs, warranties, assets, and service schedules.

Vendor, Contractor & Procurement Management

• Proactively manage vendors and contractors, including contract negotiations, renewals, and securing competitive costings to achieve cost savings and favourable commercial terms.
• Source, evaluate, and negotiate with suppliers; obtain competitive quotations and ensure value for money.
• Supervise contractors and monitor service levels, quality, timelines, and completion of works.
• Manage procurement, stock, and lifecycle of facilities equipment, furniture, supplies, and other assets.

Safety & Compliance

• Support workplace safety and ensure facilities, contractors, and works comply with relevant regulations and internal requirements.
• Conduct safety checks and coordinate rectification works, emergency preparedness, and other compliance requirements.

Events & Operational Support

• Support the Events Operations function, including event setup, venue readiness, facilities and logistics requirements, and post-event reinstatement.
• Coordinate with internal teams to ensure facilities and operational requirements for events and club activities are delivered smoothly.
• Provide after-hours support for events, maintenance, or urgent operational requirements when required.

AV & Music Management

• Prior hands-on AV experience is required, with the ability to independently set up, operate, and provide basic troubleshooting for AV equipment used in events and club activities.
• Support basic AV requirements including microphones, speakers, mixers, displays/projectors, presentations, and related event equipment.
• Support the podcast room, ensuring equipment is functional and ready for use, and coordinate specialist support for more complex technical issues.
• Manage the weekly band roster and music schedule, including coordination with performers and relevant equipment requirements.

Team Coordination & Supervision

• Oversee and coordinate the day-to-day work of a team of two staff under your supervision, including task allocation, priorities, and team coverage.
• Provide direction and support to ensure facilities, maintenance, AV, events, and operational responsibilities are completed effectively.
• Monitor work standards and performance and address or escalate issues where necessary.

General

• Identify opportunities to improve operational efficiency, service quality, and cost effectiveness across facilities and operations.
• Work collaboratively with internal departments and undertake other relevant facilities, events, AV, music, and operational duties as required.

Requirements

• Diploma in Facilities Management, Building Services, Engineering, Hospitality Operations, or a related field.
• Minimum 3–5 years of experience in facilities management, building operations, hospitality, or a related environment.
• Strong vendor management and procurement coordination skills
• Good organisational and problem-solving abilities with attention to detail
• Ability to manage multiple priorities in a dynamic environment